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Old 05-20-2008, 11:33 AM   #11
Beth4000
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Default Re: Are Tokens given on Our birthdays, or not?

My friends daughter didn't recieve a token on her b-day so they sent a note about it. Ganz then sent them a phone number to call and leave a message. Ganz then returned the call and gave her a token right away while still on the phone with them. This all took a couple of days to sort out but yes, get your token!
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Old 05-20-2008, 11:44 AM   #12
DogLover#1
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Default Re: Are Tokens given on Our birthdays, or not?

I'm so glad for you that you didn't sit back & complain, but rather got in touch with Ganz & got the problem fixed. And fortunately for you, they fixed it quickly. They don't always. But those tokens are IMPORTANT! Congratulations! And happy birthday!
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Old 05-20-2008, 11:45 AM   #13
courtneyrulz
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Default Re: Are Tokens given on Our birthdays, or not?

Maybe you put in under your childs birthday or vice versa. I know I'm questioning mysefl if I put the accounts all under my name and birthday when I registered or under theirs- For security reasons. As for your webkinz birthdays- no you do not get one on their birthdays just a cake and note. You get one on your personal birthday that the account is registered under, the anniversary for the day you opened the account and then again On those special holidays as well as POTM adoptions. Hope this helps. Ganz is great if you call them and they can look it all up for you.
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Old 05-20-2008, 11:47 AM   #14
DogLover#1
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Default Re: Are Tokens given on Our birthdays, or not?

Oh, & I see you're a Lil Kinz! Welcome to WI! We are SOOOOOO glad to have you here! Feel free to ask any questions you have and join in the conversations in the various threads. You'll love it here, & you'll find that you'll learn a LOT--stuff you never even dreamed of. Welcome!
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Old 05-20-2008, 04:11 PM   #15
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Default Re: Are Tokens given on Our birthdays, or not?

I dont know what went wrong unless you guys entered incorrect birthdays. I;ll find out soon! (my bday is a week from today!)
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Old 05-20-2008, 04:25 PM   #16
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Default Re: Are Tokens given on Our birthdays, or not?

oh thats good to know
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Old 05-20-2008, 04:36 PM   #17
Lollipop8927
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Default Re: Are Tokens given on Our birthdays, or not?

yes, you get one on your bday. Unfortanatly, mine was A WEEK right before they announced them. ONE STINKIN WEEK!! So, I need 2 wait till next year.. thanks alot ganz...
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Old 05-22-2008, 04:34 PM   #18
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Default Re: Are Tokens given on Our birthdays, or not?

Yes you are supposed to get a token on your birthday. This is what I have heard my birthday isn't until later. But, you don't get a token on your webkinz birthday just your actually birthday. If it was your birthday and not a misunderstanding I would call Ganz at 1-866-webkinz... i believe if its not that its 1-800-webkinz. sorry I'm not exactly sure. HOPE THIS HELPS!!! GOOD LUCK!!! And may God bless you.
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Old 05-22-2008, 04:45 PM   #19
I love gymnastics!
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Default Re: Are Tokens given on Our birthdays, or not?

That is weird my bro got his!
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Old 05-22-2008, 06:13 PM   #20
puncuation
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Default Re: Are Tokens given on Our birthdays, or not?

Everyone gets a token for their birthday,not for your webbies and if you didnt get one contact GANZ
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