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Old 11-11-2007, 01:43 PM   #11
stagemom
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Default Re: Time Zone Help!

View Post Originally Posted by EllieOxen
My little brother's time zone is messed up badly!
When we were signing up i said we lived in Central Time Zone.
Turns up they are HOURS ahead.Say its 10:00 here it's 2:00 on webkinz!
It affects his daily activities, and he's really not that happy with Ganz.
Anything I can do about it????
Please help him and me!
A caring sister just doing her job!

I have the exact same problem with second account. Plus it won't let me spin the Wheel of WoW or do the Gem Hunt. Very frustrated! Time to contact Ganz
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Old 11-12-2007, 08:40 PM   #12
Chocolate765
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Default Re: Time Zone Help!

View Post Originally Posted by stagemom
I have the exact same problem with second account. Plus it won't let me spin the Wheel of WoW or do the Gem Hunt. Very frustrated! Time to contact Ganz
That's what it is doing for my brothers account.It's like " You have already spun the Wheel of Wow.Try again tomorrow! "Good Luck!I'm probaly goning to call them after Thanksgiving!
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Old 11-13-2007, 02:36 PM   #13
Lil Kinz
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Default Re: Time Zone Help!

webkinz my time zone is 6 hours ahead of the actual time. I also can't do gem mining, wheel of wow, or daily activities. I've tried contacting webkinz from their contact form but it's been 4 days and I haven't heard anyting. Is there another way to contact them?
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Old 11-13-2007, 05:08 PM   #14
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Default Re: Time Zone Help!

I had this problem too. I called Ganz and finally got them to call me back a week later. They reset the account for me and told me what I needed to select when I re-opened it.
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Old 11-13-2007, 07:11 PM   #15
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Default Re: Time Zone Help!

View Post Originally Posted by daisymae
webkinz my time zone is 6 hours ahead of the actual time. I also can't do gem mining, wheel of wow, or daily activities. I've tried contacting webkinz from their contact form but it's been 4 days and I haven't heard anyting. Is there another way to contact them?
You can call um...That's what im gonna do!PM if you need their number!

---------- EllieOxen added 1 Minutes and 4 Seconds later ----------

View Post Originally Posted by lillycat
I had this problem too. I called Ganz and finally got them to call me back a week later. They reset the account for me and told me what I needed to select when I re-opened it.
does it take away your kinzcash and stuff...???Tell me!Do you lose your items...

Last edited by EllieOxen; 11-13-2007 at 07:11 PM.. Reason: Automerged Doublepost
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Old 11-13-2007, 10:52 PM   #16
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Angry Re: Time Zone Help!

Hi,

Wow, we have the same problem with the time zone and the rest. The thing is - I had heard about this happening and I was VERY, VERY careful when I set up the time zone for my daughters new account. It's a technical problem on their end...
I was given a number to call, but I haven't yet. The e-mail they first sent (in my case it took them over two weeks to get back to me) said that by using the number I'd have to agree to have the account re-set and that she would loose everything...all her kinzcash and anything she'd bought, codes, even loose entry to the Charm Forest. I'm sooooooo disappointed with all this, and it's not the first problem we've had. Anyone else find a better solution?
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Old 11-13-2007, 11:08 PM   #17
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Default Re: Time Zone Help!

We had the same problem, unfortunately we did loose everthing, except the pets the codes were reuseable (thank goodness) however he did mail out some gifts, to his sisters. It was our only choice though all his dailies took place in the middle of the night. We didn't have any charms registered, but our email said all codes would become reavailable after they closed the incorrect account. So start spending that cash and empty the account before you take the final step.
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Old 11-13-2007, 11:25 PM   #18
KigerJade
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Default Re: Time Zone Help!

Thank you for the quick reply - I guess that's what we're going to have to do - it just seems that there could be SOMETHING that Ganz could do, it's one thing to lose virtual things, another to lose out and have to go re-purchase something in order to get back what she had.... = (
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Old 11-13-2007, 11:44 PM   #19
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Default Re: Time Zone Help!

That is great!!! I hope they can help you- How lucky your brother is to have such a great sister.

My niece did the same thing- and Ganz fixed it for her- and in a very short time- so I think your brother's will be fixed soon. Crossing my fingers for you both!
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Old 11-13-2007, 11:47 PM   #20
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Default Re: Time Zone Help!

I have a friend with this same problem. Have any of you gotten this worked out?
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