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Old 10-23-2008, 09:12 PM   #1
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Default Unanswered: Time Confused

Help I need to know when nightly maintenace is. What time. Oh don't forget to read the main story.

October 23, 2008

Dear Webkinz Fans,

In recent weeks Webkinz World has run into a number of technical issues while releasing new features onto the site. The addition of multiple languages to areas like the W-Shop and Employment Office caused some issues, and recently other issues delayed the expected launch of our new My Page features. We understand that issues like these can be frustrating.

We at Ganz are committed to providing a fun and exciting experience for all of our great members. We are working very hard to not only fix these issues, but also put in place new policies and a dedicated team that will prevent such issues from cropping up again.

Our efforts have now fixed the problems with My Page and it is now open to all. In the coming weeks we will be fixing many more issues, including seeing the return of your favorite player vs. player games, like Atomicolicious.

To say thank you for your patience during this period, tonight during our nightly maintenance, we will be awarding all active members a free Vacation Office ticket to the Tropical Island! If you haven’t tried out this new feature in Webkinz World, it’s easy! Just go to the Vacation Office in the Things to Do menu, click on "My Tickets", then click on the Tropical island ticket, then click "Go on Vacation". You’ll then have 24 hours to play on the Tropical Island. (Super-secret hint: Keep your ticket until next Wednesday. Something new is coming...)All the best,

Ganz.
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Old 10-23-2008, 09:17 PM   #2
oohoo!!!
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Default Re: Time Confused

They automatically log out users at 2 am Eastern Standard Time. I'm pretty sure that's when they do nightly maintainance.
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Old 10-23-2008, 09:37 PM   #3
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Default Re: Time Confused

What time is that in American Time?
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Old 10-23-2008, 09:40 PM   #4
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Default Re: Time Confused

2am Eastern Standard Time IS American Time.


What zone are you in?
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Old 10-23-2008, 11:42 PM   #5
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Default Re: Time Confused

yes , 2am EST until about 3:30am hope this helps. the asian accounts have the luxury hot tub right now for 10000 kc. Click the image to open in full size.
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Old 10-24-2008, 01:09 AM   #6
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Default Re: Time Confused

I am in centrel in the south. I tried to log on a few mins ago and I was on for a min. And it said they had very important maintence to do.. Weird!
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Old 10-24-2008, 03:01 AM   #7
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Default Re: Time Confused

Every night at 2:00 am Eastern time (that would be 1:00 am Central) they do daily maintenance - they may add new things or simply reset things like the WOW and gem hunt. WW is down for about two hours after that. Hope that clears things up.
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Old 10-24-2008, 08:00 AM   #8
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Default Re: Time Confused

View Post Originally Posted by Ritzcracker
Every night at 2:00 am Eastern time (that would be 1:00 am Central) they do daily maintenance - they may add new things or simply reset things like the WOW and gem hunt. WW is down for about two hours after that. Hope that clears things up.

US WW is down for about 2 hours. Asian WW is down for about 2 minutes. If they are doing major coding, they take them all down at the same time for the duration.
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