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Old 10-03-2008, 09:07 PM   #1
Webkinz :)
OurGrandmaB2 is on a distinguished road

Default Unanswered: Thought the Problem was over

I have not been able to get on Webkinz for over 2 days. I am able to sign in and that is it, from the time my password is accepted I only see the W trying to login.

This evening before I left work I thought I would try and was able to get in just fine so I thought the problem was over...but now I am at home and I am just where I have been the last 2 days, watching the W trying to login.....

I am wondering if it is my home computer...can others login in?

GrandmaB
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Old 10-03-2008, 09:11 PM   #2
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Default Re: Thought the Problem was over

View Post Originally Posted by OurGrandmaB2
I have not been able to get on Webkinz for over 2 days. I am able to sign in and that is it, from the time my password is accepted I only see the W trying to login.

This evening before I left work I thought I would try and was able to get in just fine so I thought the problem was over...but now I am at home and I am just where I have been the last 2 days, watching the W trying to login.....

I am wondering if it is my home computer...can others login in?

GrandmaB
It is taking way longer than normal for my account to log in. This morning I put in the password, and put my food in the microwave, washed a few dishes, and then when I got back to the computer a few minutes later WW was on.
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Old 10-03-2008, 09:12 PM   #3
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Default Re: Thought the Problem was over

It is taking longer than usual for the page to load, it seems like more than one minute. Also, have you tried clearing your cache? That helped me on two different computers. Go to tools, internet options, and clear cookies and temporary files. Hopefully that will help.
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Old 10-03-2008, 09:14 PM   #4
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Default Re: Thought the Problem was over

I have cleared caches etc., etc., and same as you...sometimes way longer than a minutes for the page to load.

Then..I am so afraid to do anything because I keep getting logged out unexpectedly.
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Old 10-03-2008, 09:26 PM   #5
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Default Re: Thought the Problem was over

I wasn't able to get on at all today until around 8 EST. Yesterday, I found I had to install the newest upgrade "adobe flash 9." That helped me see the My page screens. Also, WW still loads really slow. Sometimes I have to clear my cache (I am using Firefox broswer) and close the browser and then go back to WW.

Also, when you do get in- the only way that I can get into Arte's is if I go there first. If the rolled up gem map doesn't fully load (either it's missing or only 1/2 visible), then I found I need to log out and try it again.

Good luck and keep trying!
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Old 10-03-2008, 09:29 PM   #6
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Default Re: Thought the Problem was over

View Post Originally Posted by thelena
I wasn't able to get on at all today until around 8 EST. Yesterday, I found I had to install the newest upgrade "adobe flash 9." That helped me see the My page screens. Also, WW still loads really slow. Sometimes I have to clear my cache (I am using Firefox broswer) and close the browser and then go back to WW.

Also, when you do get in- the only way that I can get into Arte's is if I go there first. If the rolled up gem map doesn't fully load (either it's missing or only 1/2 visible), then I found I need to log out and try it again.

Good luck and keep trying!
Instead of logging out, try going somewhere else like the Employment office ofr the academy. I have found this works and you don't have to go through the aggravation of reloading WW.
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Old 10-03-2008, 09:47 PM   #7
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Default Re: Thought the Problem was over

It IS taking much longer that usual. I hardly had to wait at all before" maintenance" work was "attempted" on Wednesday. Now I have to wait maybe 30 seconds to get into WW but also longer to get into each of the different areas, especially the Curio Shop. More often that not I will Go To the Curio Shop, get the "blue screen of death", go to the Newspaper and then come back to the Curio Shop before I can get in.

But clearing cache and cookies are important. Certain information is stored on your computer. When you sign on your computer it looks for some of the things it needs in order to go where you want it to go. The first place it looks is on your computer. If the old information (cookies) is not "dumped" then your computer will be working with old information which doesn't work with the new stuff that WW tried to put on the web on Wednesdays. People should really get rid of all of their cookies at the end of the day. It's safer. [Sorry. That's my soap box for the day.]

You were probably successful getting onto WW on your computer at work because it didn't have all of the old cache and cookies for WW on it. So get rid of them on your home computer. If you didn't understand the instructions posted in this thread already just say so and we'll run it by in more detail. There are other places on this site that they are posted and I/we might be able to find them and let you know where they are. Good luck.

beekay

My First and My Favorite

:el1: :clyde:


---------- beekay added 14 Minutes and 48 Seconds later ----------

I found it. If you click on this link you will find a long list of search engines. Find the one you are using and follow the instructions to clear the cache, cookies, and temporary files in your computer. Then, for the most part, you will be good to go. Good luck.

beekay

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:el1: :clyde:

Last edited by beekay; 10-03-2008 at 09:47 PM.. Reason: Automerged Doublepost
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Old 10-03-2008, 09:51 PM   #8
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Default Re: Thought the Problem was over

Ooops! Sorry. The term I wanted was "...a long list of internet browsers..." Time for bed.

beekay

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Old 10-03-2008, 09:54 PM   #9
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Default Re: Thought the Problem was over

It's been definately way slower than usual, and the general WW is is slow, and lacking tech support right now..
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Old 10-03-2008, 09:55 PM   #10
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OurGrandmaB2 is on a distinguished road

Default Re: Thought the Problem was over

I did as you suggested and cleared my old cache and cookies. I am still only getting the green page with the W and the word loading......

GrandmaB
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