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Old 12-12-2007, 12:49 AM   #1
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Default Unanswered: They took my son's Tree!

I was helping my 6yr old place his Christmas Tree in his holiday room and then *you guessed it!*, we got logged off!

Then we frantically logged back on only to find the tree missing from his dock AND the room! He was so upset! He played a game for a long time to earn the KC for this tree!

These "glitches" are so disappointing!
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Old 12-12-2007, 10:30 PM   #2
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Default Re: They took my son's Tree!

hasn't anyone had this happen to them?
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Old 12-13-2007, 07:49 AM   #3
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Default Re: They took my son's Tree!

I heard it's happened to other people, but I am not sure. Try going to the Help section on www.webkinz.com
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Old 12-13-2007, 07:50 AM   #4
mizzaddikt
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Default Re: They took my son's Tree!

I had a Monkey & Monkey Dummy dissappear from my dock the same way.
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Old 12-13-2007, 10:28 AM   #5
Very random
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adorcfish is just really niceadorcfish is just really nice

Default Re: They took my son's Tree!

I had that happen. Try doing a stuck item fix. I talked to a rep at Ganz that said that sometimes things can get stuck where you can't see them. If that doesn't help, you might try calling Ganz at 866-932-5469 (it asks for a 4 digit extension. The one they gave me was 5469) Hope this helps.
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Old 12-13-2007, 10:41 AM   #6
plw120, 728lisa
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Default Re: They took my son's Tree!

maranatha - send us a friend request and post what kind of tree and we will help you. Merry Christmas.
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