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Old 12-23-2008, 10:23 PM   #1
Lil Kinz
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Default Unanswered: Is there anything I can do to fix this?

When trying to get an item unstuck, I couldn't submit the form because my account verification information did not match. I know all of the information is right except my date of birth. It sounds stupid, but I might have just made up a birthday when I registered instead of my real birthday. But now I can't remember what I put! Is there any way to find out what I put as my date of birth when I registered? If not, i'm going to have this dumb lamp stuck in my room forever!
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Old 12-23-2008, 10:25 PM   #2
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Default Re: Is there anything I can do to fix this?

I don't think there is a way to find out, sorry...
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Old 12-23-2008, 10:27 PM   #3
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Default Re: Is there anything I can do to fix this?

Call Ganz directly. That was the only way I got an item unstuck.
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Old 12-23-2008, 10:28 PM   #4
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Default Re: Is there anything I can do to fix this?

oh wait! Did you ever get a gift for your birthday on Webkinz? You could look through your kinzpost and see if and when you got it...
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Old 12-23-2008, 10:29 PM   #5
marnabear
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Default Re: Is there anything I can do to fix this?

I don't know how you can find out what birthday you entered. I know I was having trouble setting up my account at the beginning and a friend set it up for me. She knew my birthday but not the year so she made me younger. I just have to remember that much. But often things just come unstuck, so you should not worry about that part. Maybe if you call Ganz with enough other information they can tell you what birthdate you put in.
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Old 12-23-2008, 10:30 PM   #6
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Default Re: Is there anything I can do to fix this?

If you can't send the form, I would suggest that you call Ganz or if your need to have your parent call because you need to be 18 or older. The number is 1-866-932-5469. Good luck and happy holidays.
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Old 12-24-2008, 12:32 AM   #7
monkey08
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Default Re: Is there anything I can do to fix this?

that is the same prob with me! i wrote a fake birthday and now i have like a zillion things that are stuck including my cash cow trophy (sigh. . . )
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