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Old 07-15-2007, 11:20 AM   #1
Webkinz :)
 
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Landrywebkinz is an unknown quantity at this point

Default Unanswered: Thanks Everyone! Crown of W. FIXED!

A couple of weeks ago I wrote here because my son's Crown of Wonder never
came in after he traded his gems. He was crushed, I didn't know what to do.
I got great advice here from so many of you, including KSOCCER28! Thanks so much.
I did contact them via the e-mail you provided and a week later got an e-mail from
a customer service person at webkinz. It took a while to get it, but last week his
Crown of Wonder apeared in his dock after my second e-mail, and call to that Customer
Service Rep. So all of you with similiar problems, go to support@ganz.com, it does work,
just be persistant. I appreciate everyone's help!!!

Landrywebkinz is offline
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Old 07-16-2007, 04:20 PM   #2
kmoney07
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Default Re: Thanks Everyone! Crown of W. FIXED!

I agree, you just have to be patient (and persistent), but I did find Ganz's customer service department to be extremely helpful once I finally got to talk to a "live" person!

I'm glad things worked out for you!
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