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Old 04-27-2009, 09:55 PM   #1
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Default Unanswered: Thank you Ganz

I have had a pet stuck in a garden for months as when I first registered my granddaughter registered me and put in a birthday date which wasn't my real one but she couldn't remember what she put in. I couldn't go online without the date they ask for and for a long time you couldn't get a real person when you called. I did call and left messages but no one ever got back to me. So today when i learned they had real people for customer service I tried once more. I got a real person who was very nice and within a couple of minutes my problem was solved. I can't thank them enough for finally having people to really talk to when there is no other way to contact them. Thank you again Ganz.
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Old 04-27-2009, 10:05 PM   #2
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Default Re: Thank you Ganz

That is very nice for you to post that about Ganz It is so nice to see someone praising Ganz for the good things that they do, instead of all the complaints about Glitches and more. (Although I have complained a time or two also, lol)

I have not had to call Ganz since they have had actual people at Customer Service. But I bet it is so much less frustrating than having to wait for a call back.
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Old 04-27-2009, 10:06 PM   #3
AtlantaBravesFan
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Default Re: Thank you Ganz

I am so glad that ya got things worked out! It's always nice to hear of a happy ending to a problem!

Enjoy playing now!
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Old 04-27-2009, 10:15 PM   #4
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Default Re: Thank you Ganz

Not to mention -- I love stories about good customer service.

Thanks for sharing!
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Old 04-27-2009, 11:56 PM   #5
marnabear
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Default Re: Thank you Ganz

I had sort of the same problem. My friend started my account since I was having problems. She knew the day and month but not the year, so she made me younger. Fortunately she told me what it was and I just have to remember that. But I am so glad that they helped you so quickly once you were able to talk to a human being.
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Old 04-28-2009, 09:46 AM   #6
zoopalz
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Default Re: Thank you Ganz

im so glad to hear your problem was resolved quickly. im also glad they now have real reps answering the phone i've had to call a few times for POTM problems and it was difficult to wait for them to return a call, although when i did get a rep they were very nice they even let my daughter select her POTM item because of the problem!!!they also gave us a hint where to find a gem we needed to find!!!
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Old 04-28-2009, 03:27 PM   #7
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Default Re: Thank you Ganz

Hope you enjoy your 'new' pet!
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