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Old 09-14-2007, 03:27 PM   #1
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Default Unanswered: Talked w Ganz help desk... here's an update on some general website problems.

I got a call back from ganz help desk - Jason ( 1-866-932-5469, customer service code 2635 )

He was VERY helpful and fixed some specific stuck items things in my account and a family member's.

I mentioned general problems to him.... They are aware of these problems and are working on them:

Finding multiple charms behind a fairy door and not getting new charms that you found - is a glitch with finding multiple charms - it is top priority of their tech support to fix.

??? The skating problem.... some of the pets, like beagle and leopard are skating istead of walking - they are working on it also.

??? Wearing the charms doesn't work right... for me it is my Persian cat... Miss Kitty. They are aware of the problem, but right now are focused on other two issues.

??? I also mentioned that sometimes when I do more than 1 kinpost... I get logged out when I try to do the second one... he added it to the list.... and this has happened w back-to-back purchases at the w shop... not all the time tho...

??? Has anyone else noticed this last problem?

thx whzqzi
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Old 09-14-2007, 03:30 PM   #2
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Default Re: Talked w Ganz help desk... here's an update on some general website problems.

Wow , great post Thanks!!!
I know lots of members have the same questions so this will be really helpfull. I haven't had problems with the last issue yet though , thank goodness
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Old 09-14-2007, 05:17 PM   #3
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Default Re: Talked w Ganz help desk... here's an update on some general website problems.

Great post, I have expeirenced some problems myself, but none that you have mentioned. Thanks for sharing.
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Old 09-14-2007, 09:22 PM   #4
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Default Re: Talked w Ganz help desk... here's an update on some general website problems.

Glad you received great customer service. I have had very good service when dealing with the Ganz techs on the phone. Thanks for sharing.
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Old 09-14-2007, 09:40 PM   #5
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Default Re: Talked w Ganz help desk... here's an update on some general website problems.

Thank you so much for your post. My Leopard and Beagle have the problem you mentioned. I sent in a request to fix. Now after your post i will just sit tight and wait for it to be corrected. thanks again.
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Old 09-14-2007, 09:48 PM   #6
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Default Re: Talked w Ganz help desk... here's an update on some general website problems.

Isn't that weird with the beagles?
I thought that I was the only one with the problem until I saw another beagle in the clubhouse tonight.
It is kinda funny though.
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Old 09-14-2007, 10:06 PM   #7
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Default Re: Talked w Ganz help desk... here's an update on some general website problems.

glad they are working on the problems thanks for the update
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Old 09-14-2007, 10:17 PM   #8
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Default Re: Talked w Ganz help desk... here's an update on some general website problems.

so glad to know my new leopard isn't weird.
wish he had roller skates as he can't sleep
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