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Old 11-09-2009, 06:16 PM   #1
Lil Kinz
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Default Unanswered: System Won't Recognize Pet of the Month

I have the pet of the month (a pug). But when I go to "today's activities" and click on a link that requires a pet of the month, it won't recognize it. Instead, I get a message that I must have the pet of the month!?

I sent a message to Ganz about this, and received a form email that I would get a response within 1 to 3 days. Nine days later and I have heard nothing.

Anyone else experience this?
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Old 11-09-2009, 06:18 PM   #2
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Default Re: System Won't Recognize Pet of the Month

Are you sure yours is a pug and not lil'kinz pug? If it is a lil'kinz, it will not work.
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Old 11-09-2009, 06:53 PM   #3
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Default Re: System Won't Recognize Pet of the Month

No, but sending an email to Ganz is useless. You need to call them if the pet you have is a regular Webkinz pug and not the Lil Kinz. When you send an email you get just a standard response generated by the computer. I don't think anyone really reads those.
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Old 11-09-2009, 07:54 PM   #4
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Default Re: System Won't Recognize Pet of the Month

O Nooooo! Really?! But I was thinking of getting a pugg!!!
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Old 11-11-2009, 06:02 PM   #5
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Default Re: System Won't Recognize Pet of the Month

Are you still having this problem? If you are, you DEFINATLY should call GANZ about this. You are probably not alone! You can find out how to contact GANZ by clicking on the link in my siggy titled "GANZ CONTACT INFORMATION"
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Old 11-11-2009, 09:03 PM   #6
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Default Re: System Won't Recognize Pet of the Month

View Post Originally Posted by WebbieHyper
O Nooooo! Really?! But I was thinking of getting a pugg!!!
I have not heard of anyone else having this problem. I have pugs on all my accounts and am able to play the POM games.
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Old 11-11-2009, 09:12 PM   #7
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Default Re: System Won't Recognize Pet of the Month

My daughter thought the same thing and here she has a lil kinz pug.
They have to be the full size pet to participate in POM activities.
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Old 11-12-2009, 12:23 AM   #8
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Default Re: System Won't Recognize Pet of the Month

View Post Originally Posted by funkyc63
My daughter thought the same thing and here she has a lil kinz pug.
They have to be the full size pet to participate in POM activities.
They have to be the size the POM is and usually it's a Webkinz, but there have been POM's that are Lil Kinz. This month it must be the full size pug.
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