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Old 09-14-2008, 03:21 PM   #1
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Default Unanswered: Summer Celebration Placemats

Remember the placemats given to us by Ganz for summer. Well mine are now permanently frozen in place and I can't move or remove them. Any suggestions? Thanks
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Old 09-14-2008, 03:43 PM   #2
acflykat
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Default Re: Summer Celebration Placemats

Use the customer service on www.webkinz.com. There is an option for "I have something stuck" You will need to submit your item, room name, logon, password, and pet's secret code. Then during maintenance they take the item from the room and put it in your dock.
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Old 09-14-2008, 05:35 PM   #3
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Default Re: Summer Celebration Placemats

PP is correct. However, it usually takes a few days (week or so) for Ganz to correct. They'll send you a form email letting you know they received your request, but they won't send you one saying that it's been fixed...as PP said, the items will just show up in your dock.
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Old 09-14-2008, 05:46 PM   #4
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Default Re: Summer Celebration Placemats

Happened to me too. I did what acflykat reccomended and it worked!
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Old 09-15-2008, 02:08 AM   #5
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Default Re: Summer Celebration Placemats

You can fix most stuck items yourself. Go to edit mode and click on the table it is on. Try removing the table. If you can remove it, replace it in the exact same spot, then exit the room. Come back, and the item is usually unstuck. Once it is unstuck, move the item somewhere else, as things tend to get restuck if you put them back in the same spot. This usually works for me.
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