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Old 09-07-2008, 04:35 PM   #1
xaviersxmen
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Default Unanswered: Stuck trophys.

I didnt have a problem when others was having the problem now I am. I have two trophys stuck. Anyone know anything about this?
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Old 09-07-2008, 04:42 PM   #2
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Default Re: Stuck trophys.

um, I would suggest logging out then back in. I hope that helps. =]
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Old 09-07-2008, 05:49 PM   #3
luinwenne
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Default Re: Stuck trophys.

I have the same problem!A zacky quest trophy is stuck in the middle if my room!If my pet get it it just goes right on top of it!Everyone told me to contact ganz but I never did and till this day its still like that!
Old 09-07-2008, 06:32 PM   #4
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Default Re: Stuck trophys.

You should contact ganz if you want to get that fixed. Stuck items in rooms are fairly common, though. It happened to me, once, and they fixed it like a day after I contacted them.
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Old 09-07-2008, 06:58 PM   #5
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Default Re: Stuck trophys.

well this never happened to me so im not sure what to do ut you should contact ganz and maybe theyll fix it. what happenes if you try t put somethign on to[p of it? does it work or is it like its not there but you can see it? am i totally confusing you?

---------- webkinz005 added 1 Minutes and 17 Seconds later ----------

http://www.webkinzinsider.com/forum/...r-t247012.html




here is a thread tat shows you how to contact ganz like their phone number and email adress

Last edited by webkinz005; 09-07-2008 at 06:58 PM.. Reason: Automerged Doublepost
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Old 09-07-2008, 07:05 PM   #6
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Default Re: Stuck trophys.

Yes, I think I might be able to help you. Hopefully this works for you, it has for me every time and you don't need to call Ganz to do it.
First, if you had the trophy on a side table, table or a counter, put that original side table or counter back where you had it, under the Trophy (You will know it is the right table if you try to put something on it after you place it in the same place as the trophy because it will say that there is something on the table already) Walk out of the room. Log out, clear your Internet history and log back in. If it is not in the right place ON top of the side table, wait a day or so. It should work.

---------- Dixiecup added 4 Minutes and 0 Seconds later ----------

It has something to do with the association and how the two interface. Not to mention the layering. For some odd reason Ganz has a problem with items that can occupy both the second level and the first level in the grid. Just a silly interface problem and once you put the original table back under there, the trophy will have that association once more. You should be able to retrieve it from 'mid'air' as it were.

Last edited by Dixiecup; 09-07-2008 at 07:05 PM.. Reason: Automerged Doublepost
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Old 09-07-2008, 07:20 PM   #7
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Default Re: Stuck trophys.

Oh my gosh Dixiecup!! You have saved the day for me. I have a few stuck items that were driving me crazy. And yes they were once on top of a table and I removed the table before removing the items. I took your advice and was able to finally remove one item. Problem I have now is that I sold the other table ... so now I have a tea set and doll house stuck in a corner. Wonder if I buy the table again if that might work. Anyway thanks for your help. You are the greatest!
"Dusty"
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Old 09-07-2008, 07:25 PM   #8
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Default Re: Stuck trophys.

If you have a stuck item i made a disovery a while back.

put something ontop of the stuck item

leave then re enter your room

remove the item then leave and re enter

if the item was on a table sell the table
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Old 09-08-2008, 01:33 AM   #9
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Default Re: Stuck trophys.

If you no longer have the item it originally got stuck on you may need to fill out a "I've got something stuck" report. You find it under customer service on the front page of WW. They usually get to it within a day or two.
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