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Old 02-01-2009, 11:46 AM   #1
mdnash
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Default Unanswered: Stuck Pet Report Problems.

Last week I posted a thread asking about why my sisters Sea Otter was stuck.

So today I found her tag with her code on it, and go to fill out the report, when I see that the sea otter isn't on the list of stuck pets.

Anyone know why?

So this means I will probably have to call right?
And if I do have to call, does anyone know the things they will ask me on the phone?
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Old 02-01-2009, 11:50 AM   #2
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Default Re: Stuck Pet Report Problems.

I had a stuck pet
I sent off a email to ganz and they fixed it
my pet was stuck in my garden
I didnt know that you should only have about 75 items per room
they just put most of my stuff back on my dock..

you could also call Ganz
they will probably ask you your username and what is stuck

good luck

hugs

Angel
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Old 02-01-2009, 11:51 AM   #3
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Default Re: Stuck Pet Report Problems.

I don't believe that they look over every report, so the best way is to call Ganz. I'm not sure what they'll be asking though, sorry :-/
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Old 02-01-2009, 01:26 PM   #4
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Default Re: Stuck Pet Report Problems.

You might try selecting another pet type and put in the code anyway, just to see if the form goes through. I think the code is more important than the pet type to get the pet unstuck.
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Old 02-01-2009, 10:47 PM   #5
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Default Re: Stuck Pet Report Problems.

Hi, my guess is the sea otter is not on the list since it is one of the more new Webkinz and Ganz just hasn't gotten it on the list yet.

At this point, I would probably just bite the bullet and call. I haven't had to call, but they will probably ask you the same things that are on the form, name, acount name, sea otter code, room name.

Good Luck!
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Old 02-01-2009, 11:31 PM   #6
mdnash
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Default Re: Stuck Pet Report Problems.

Ok.
Thanks so much for the help everyone.

I will try and call tomorrow, see what happens.
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Old 02-01-2009, 11:33 PM   #7
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Default Re: Stuck Pet Report Problems.

Sorry about that! I had a stuck Humvee once...I sent an error report and they fixedit within a week. Never had a stuck pet before though. I have this one problem where I have to call them, but I really don't want to because I am shy on the phone. So I have no clue what they will ask you, sorry. Hope it gets resolved though!
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Old 02-01-2009, 11:35 PM   #8
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Default Re: Stuck Pet Report Problems.

View Post Originally Posted by laurencyrus
Sorry about that! I had a stuck Humvee once...I sent an error report and they fixedit within a week. Never had a stuck pet before though. I have this one problem where I have to call them, but I really don't want to because I am shy on the phone. So I have no clue what they will ask you, sorry. Hope it gets resolved though!
Yeah, I'm shy on the phone as well.
And I'm not 18, even though my voice would pass.
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Old 02-01-2009, 11:47 PM   #9
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Default Re: Stuck Pet Report Problems.

View Post Originally Posted by Icicle
Yeah, I'm shy on the phone as well.
And I'm not 18, even though my voice would pass.
Yeah I used to be shy on the phone also, but I came up with a system to help me.

I write down a list before I call anyone:
1) of everything I might need to talk about
2) any important info I might need for the phone call
3) I sometimes even write down word for word a little bit of the conversation I need to have in case I get flustered or forgot something

This has helped me a bunch. Hope this helps and good luck tomorrow!
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