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Old 07-12-2008, 08:13 AM   #1
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Default Unanswered: Stuck items in rooms...

I have a few things that are stuck in 2 or 3 rooms & I noticed that you can email Ganz about it & they'll fix it but they need your password.... Is that okay.. have any of you done that?? I just hate giving out my passwords to people..
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Old 07-12-2008, 08:18 AM   #2
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Default Re: Stuck items in rooms...

I hesitated the first time I had to do that. But, I didn't think I had a choice, so I gave it to them. Are you using the form in the Customer Support area?
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Old 07-12-2008, 08:21 AM   #3
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Default Re: Stuck items in rooms...

Actually it is the Secret Code from your original registration information that they need, not your actual password. If you look at your original registration form that you hopefully printed, you will see that code on there. Good luck!
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Old 07-12-2008, 08:22 AM   #4
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Default Re: Stuck items in rooms...

Yea I'm using the form from Customer Service, and no I didnt print out anything! I have the first code from our first animal is that what they want!?
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Old 07-12-2008, 08:29 AM   #5
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Default Re: Stuck items in rooms...

I give them my password, not the secret code. The reason I give them my password is because that is what the form asks for. This is just my personal experience to get things unstuck.
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Old 07-12-2008, 08:33 AM   #6
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Default Re: Stuck items in rooms...

I just gave them my password! I had things stuck in 2 different rooms!!! So we'll see! How long does it normally take for them to fix it?
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Old 07-12-2008, 08:37 AM   #7
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Default Re: Stuck items in rooms...

Oh boy! I meant to tell you that in my previous message... One time (months ago) it took a week. Last week it only took 1 day. But it may take more than a day for you since it is the weekend. They actually put the stuck item in your dock. At least, that's what they did for me.
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Old 07-12-2008, 09:00 AM   #8
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Default Re: Stuck items in rooms...

I have done it before, and it is fine. This is an official Ganz form, and as long as you get this from the Webkinz Home Page, you are fine.
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Old 07-12-2008, 09:01 AM   #9
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Default Re: Stuck items in rooms...

Are the items stuck on tables or counters? If so, I have a fix for that. I have to "unstick" things all the time. If it is on the floor, I can't help but if it is on something, you can fix it in less than a minute.
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Old 07-12-2008, 10:01 AM   #10
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Default Re: Stuck items in rooms...

View Post Originally Posted by mom&corey
Are the items stuck on tables or counters? If so, I have a fix for that. I have to "unstick" things all the time. If it is on the floor, I can't help but if it is on something, you can fix it in less than a minute.
How do you fix things that are stuck on floors? Mine are stuck on a bed & behind a couch!!!
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