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Old 11-18-2008, 08:42 PM   #1
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Exclamation Unanswered: Stuck Items

You know when you put and item-such as a book-on a table in WW, and log off, then the next day you log on and it's in the middle of the table, unmovable??? Don't you hate when this happens?? Anyways, do you know how this happens??? I know how to fix it, but I was just wondering why! I would love an anwer. Thanks.

~Taybs10:cdee:
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Old 11-18-2008, 08:47 PM   #2
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Default Re: Stuck Items

It has something to do with the "layers" that are constructed by WW to show the items in our rooms. If an item happens to be in the wrong "layer" (not your fault), it becaomes stuck.

I usually leave items that are stuck alone -- sometimes they heal themselves.
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Old 11-18-2008, 08:49 PM   #3
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Default Re: Stuck Items

Hi, there is another post of stuck items - some advice from mom&Corey - See below

Click the image to open in full size. Do you have a stuck Item - Post from 1lexi3213
A Special thumbs up to mom&corey

I had several stuck items listed on my ge and she noticed and took the time to give some advice. AND IT WORKED!
Her is what she wrote to me:


I notice on your GE that you have a trophy stuck. Is it on a table? My trophies get stuck all the time. If you remove the table from under it back to your dock. Then replace it where it was supposed to be (even though it looks like it is on the trophy) - then leave the room & come back - it usually fixes itself. I have done this so many times (on my account, my family's account, even for friends). I hope that you can fix it. Waiting for Ganz can take 2 weeks.

Last edited by Jennifer36; 11-18-2008 at 08:52 PM.. Reason: Posting Credit
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Old 11-18-2008, 08:51 PM   #4
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Default Re: Stuck Items

They have not fixed that but they will soon so don't worry about it now....
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Old 11-18-2008, 08:53 PM   #5
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Default Re: Stuck Items

Items become stuck because Ganz has made so-called 'layers' in their 'bottom' items.
(Tables, pedastles, ect.)
And certin objects ('top' objects) don't agree with the 'bottom' object.
I hope I helped!
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Old 11-18-2008, 08:53 PM   #6
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Default Re: Stuck Items

View Post Originally Posted by Jenifer36
Hi, there is another post of stuck items - some advice from mom&Corey - See below

Click the image to open in full size. Do you have a stuck Item
A Special thumbs up to mom&corey

I had several stuck items listed on my ge and she noticed and took the time to give some advice. AND IT WORKED!
Her is what she wrote to me:


I notice on your GE that you have a trophy stuck. Is it on a table? My trophies get stuck all the time. If you remove the table from under it back to your dock. Then replace it where it was supposed to be (even though it looks like it is on the trophy) - then leave the room & come back - it usually fixes itself. I have done this so many times (on my account, my family's account, even for friends). I hope that you can fix it. Waiting for Ganz can take 2 weeks.
I did that and came back like 3 weeks and it did not work.....
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Old 11-18-2008, 09:38 PM   #7
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Default Re: Stuck Items

It happens to me ALL OF THE TIME! If I went through my webkinz house right now I'm sure I would find at LEAST 10 items that are currently stuck. I would keep trying what others have already suggested. If that doesn't work you can go to the webkinz site and click on "customer service" then scroll down toward the bottom of the page and you will see a link called "I Have Something Stuck!" It brings you to a form that you must complete. I've done this about a dozen times. Usually a tech. will go into your account and fix the problem in 2-3 days.
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Old 11-19-2008, 02:21 AM   #8
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Default Re: Stuck Items

View Post Originally Posted by Jenifer36
Hi, there is another post of stuck items - some advice from mom&Corey - See below

Click the image to open in full size. Do you have a stuck Item - Post from 1lexi3213
A Special thumbs up to mom&corey

I had several stuck items listed on my ge and she noticed and took the time to give some advice. AND IT WORKED!
Her is what she wrote to me:


I notice on your GE that you have a trophy stuck. Is it on a table? My trophies get stuck all the time. If you remove the table from under it back to your dock. Then replace it where it was supposed to be (even though it looks like it is on the trophy) - then leave the room & come back - it usually fixes itself. I have done this so many times (on my account, my family's account, even for friends). I hope that you can fix it. Waiting for Ganz can take 2 weeks.

I use this technique all the time and it works almost all the time. And the few times it didnt, I would just move the table off to the side and wait a few days and it would unstick itself. But for the more problematic stuck items that I've heard people get, they have to call ganz and have them fix it. I remember my mom having that problem-the item just wouldnt unstick and she had to call ganz. but it didnt take them very long to fix it at all-just a few days. Good Luck with those sticky items-maybe the webbies spilled their hot apple ciders during fall fest! LOL
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