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Old 08-04-2008, 02:06 PM   #1
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Default Unanswered: Stuck Items

Has anyone else had any items that seem "stuck" in their rooms? Is so, did you contact Ganz to have them "unstick" them? I have a couple of items that are stuck but am nervous about losing them if Ganz goes into my account to "fix" it. One item is a trophy that is not available anymore. I know it sounds silly, but it took me a long time to earn it, and I don't want to lose it. I would rather have it stuck than gone for good.

Thank you for your help!
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Old 08-04-2008, 02:08 PM   #2
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Default Re: Stuck Items

I have had several items stuck and Ganz has unstucked them and they were still in my account. I would contact Ganz.
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Old 08-04-2008, 02:09 PM   #3
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Default Re: Stuck Items

ya they fix them don't worry! i've actually had plenty of trophies fixed by them and i still have them. i guess those dang trophies get stuck a lot . and by the way, when you are typing the "My item is stuck!" form, for the room name you can't use any spaces. so type the room name like this: trophyroom (or whatever it's called@
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Old 08-04-2008, 02:09 PM   #4
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Default Re: Stuck Items

You have to wait awhile for them to unstick. Sometimes leaving the room and coming back in fixes it but if it is still stuck in, say, 3 days, contact Ganz. I had an item stuck for nearly a week. I was just about the contack Ganz when it became unstuck. You can contact them here:

http://customerservice.webkinz.com/cs/us_en/ss.php

Select whether it is a pet, item or vehicle that is stuck and fill out the form. I would wait though.
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Old 08-04-2008, 02:10 PM   #5
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Smile Re: Stuck Items

:toucan:I had Ganz unstick an item once. It went well. I get items stuck all the time. Usually its something I've put on a counter or table. Right now I have a spider plant stuck on a counter and my sandwich maker and a trading book album.
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Old 08-04-2008, 02:11 PM   #6
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Default Re: Stuck Items

Usually you can do it yourself....There's 2 ways.

1 --- Go to the room where the stuck item is. Get something out of your dock and sit it right beside the stuck item. Log off of your account and log back in. Go back to the room and check to see if it can be moved.

2 --- Go to the room where the stuck item is. Move absolutely everything away from it. Do leave anything within 4 squares of the stuck item. Then leave it over nite and let a maintenance cycle run. Then check it in the morning.

I don't blame you for not wanting ganz to get involved. I've heard of people missing items after having them un-stick something. Give those suggestions a try and let me know how they work. The second option has worked more than the first in my (and my friends) experience.

Good luck!
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Old 08-04-2008, 02:17 PM   #7
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Default Re: Stuck Items

Thank you everyone for all of the tips! It is good to know that I'm not alone!! I'll give the tips a try and will post what ends up working. If I end up needing to contact Ganz, I'll also make sure to post how that goes.

Thank you again!
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Old 08-04-2008, 02:20 PM   #8
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Default Re: Stuck Items

I have had vehicals stuck in my door way and they were not common, one was a hot air ballon. They got stuck when I brought one of my Webkinz that was on a vehical into a room and I got my pet off the vehical in the door way and when I tried to get back on it it just brought me to the next room. I had tried everything I could think of, trying to move it, remove it, and getting back on it but nothing would work. I contacted Ganz through the Webkinz Newspaper but they didn't do anything or reply, but one day when I logged on and went to my room, I had enterd a room with one of the stuck vehicals and my pet was on it! I could move around on it and everything. I had found the trick to stuck vehicals, place your Webkinz in the doorway with the vehical, log out and log back in then go to your room! Hope this helped someone!
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Old 08-04-2008, 02:30 PM   #9
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Default Re: Stuck Items

I have had a deck of cards stuck in my room for over 6 months lol. I suppose I should contact ganz, reading all of the posts gave me lots of great tips thanks
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My stuck cards lol
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