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Old 01-03-2008, 06:50 AM   #1
Meowme1948
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Default Unanswered: stuck items

I have had several items that have gotten stuck in the past couple of days. Has anyone else been having trouble? I wrote for help but haven't gotten any answer.
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Old 01-03-2008, 08:19 AM   #2
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Default Re: stuck items

I have a puzzle that's been stuck for a couple of months. I'm afraid to ask them to fix it though. They have had soooo many problems I doubt my stuck puzzle is much of a concern to them. Check out the letter from Ganz on the front page of WI. Here's a direct link. http://www.webkinzinsider.com/index....al-issues.html

I'm sure they are so backlogged with email and trouble reports it will be a while before they get back to you so hang in there. I'll ask them to fix mine when things quiet down...whenever that is.
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Old 01-03-2008, 09:21 AM   #3
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Default Re: stuck items

I had a trophy stuck a while back. It took them a while to fix it. I'm sure that they are backed up with requests since Christmas. I would just wait for a while. I have seen more posts about items stuck, missing items and rooms freezing lately than before Christmas.
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