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Old 03-11-2009, 02:36 PM   #1
Lil Kinz
egr14 is an unknown quantity at this point

Default Unanswered: stuck item

Hi! I have my pink cadillac (love it!) stuck in a doorway between rooms. I tried to remove it, but it's like it isn't even there....things can pass right through it to get to the other room, but it isn't usuable. Any ideas? Thanks!:bas::abn:
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Old 03-11-2009, 02:38 PM   #2
Webkinz :)
 
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albinomex is a name known to allalbinomex is a name known to allalbinomex is a name known to all

Default Re: stuck item

Sorry to hear that! You (or your parent???) should call Ganz at 1-866-WEBKINZ (1-866-932-5469). They will remove it for you & put it in your dock!
Sometimes just logging in & out will help too.
And WELCOME to WI!!!!!!!!!
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Old 03-11-2009, 02:56 PM   #3
Gift Guru
 
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pounder knows the waypounder knows the way

Default Re: stuck item

Here is a link: Webkinz® - I Have Something Stuck!
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Old 03-11-2009, 02:58 PM   #4
Webkinz :)
 
?????????????'s Avatar
????????????? is an unknown quantity at this point

Default Re: stuck item

I had this happen once with my tiger's car and I got it unstuck by jumping to the room that connected with the room with the stuck car, and then went through the door, my tiger was standing on the car, so I zoomed in and clicked the car and rode it out of the doorway.
????????????? is offline Male
Old 03-11-2009, 03:15 PM   #5
♥♥
Gifted
 
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runlikethewind is an unparalleled talent
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Default Re: stuck item

you either need to log in then log back out, or call ganz at this number---------------->>1-866-932-5469


I hope it gets unstuck!



Hope
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Old 03-11-2009, 03:17 PM   #6
Banned
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bob nws III is sweet stuffbob nws III is sweet stuffbob nws III is sweet stuffbob nws III is sweet stuffbob nws III is sweet stuff

Default Re: stuck item

go ahead and use the link pounder provided...i was going to post it myself, actually

i hope you problem is fixed soon!
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Old 03-11-2009, 03:17 PM   #7
a wee bit
Gifted
 
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Default Re: stuck item

Just do as the others have suggested--that worked for us once! Good luck!
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Old 03-11-2009, 03:18 PM   #8
Asacardimus
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WI Subscriber
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Default Re: stuck item

You can also report it using Ganz' own reporting system under the Customer Service button on the front page (before you log in). I did that when I had something stuck that would not budge. They not only fixed the item I asked about but also a couple of others I had forgotten about. Good luck getting it fixed.
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Old 03-11-2009, 05:14 PM   #9
Lil Kinz
egr14 is an unknown quantity at this point

Default Re: stuck item

Thanks everyone! I emailed them...
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Old 03-11-2009, 05:19 PM   #10
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Default Re: stuck item

Just for everyone's future reference, there is an easy DIY trick to fix this common problem instantly without bothering Ganz. You might as well learn it, because it will happen again.

http://www.webkinzinsider.com/forum/...8/#post6841611
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