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Old 08-31-2008, 07:56 PM   #1
gangnam style
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Default Unanswered: Stuck Item!

What are the Valentine 2007 roses actually called? I have them stuck in a room.
Thanks!
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Old 08-31-2008, 07:57 PM   #2
I'm moose-a-licious
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Default Re: Stuck Item!

prolly like 07 valentine bouquet or something, but don't quote me on that!
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Old 08-31-2008, 07:59 PM   #3
call me jenny(:♥
 
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Default Re: Stuck Item!

they are called "2007 Valentine Bouquet." hope i helped, and good luck!
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Old 08-31-2008, 07:59 PM   #4
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Default Re: Stuck Item!

o wow i was close! lol
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Old 08-31-2008, 08:03 PM   #5
josiebest
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Default Re: Stuck Item!

some sort of flower Bouquet
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Old 08-31-2008, 08:05 PM   #6
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Default Re: Stuck Item!

The name is posted correctly above. For stuck items, wait awhile and see if it un-sticks and if it doesn't contact GANZ customer service.
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Old 09-01-2008, 02:55 AM   #7
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Default Re: Stuck Item!

Often you can "unstick" items yourself. Remove the table that it is sitting on, then replace it in the same spot. Exit the room, then come back. Very often this takes care of the problem. It's best to then put it in a different place, as items tend to get stuck again if left in the same spot. Hope that works for you.
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Old 09-01-2008, 03:03 AM   #8
OOO Ghostkinz!
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Default Re: Stuck Item!

Ritzcracker is right. Often the item that is left 'hovering' was associated with the object it was on. Ganz is still having trouble with that 'second layer' thing. That first layer has a physical address. You know like the room is 10 X 10 squares, right? Think of it like a crossword puzzle. It is located in the 4th square across and the 10th square down; for example. If you can't get the item unstuck the way Ritz says (Use the very same table or counter that you used in the first place or it won't work) then tell Ganz, where it is located. Make sure you also tell them it is in the second layer up. They should be able to pin-point it and unlock that 'snap to grid' function and release it.
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Old 09-01-2008, 11:30 AM   #9
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Default Re: Stuck Item!

Here is a pictoral guide that i wrote that explains how to unstick a stuck item from a table: (or pedestal):

http://www.webkinzinsider.com/forum/...m-t380551.html
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Old 09-01-2008, 11:32 AM   #10
AH-MAZING lauren!
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Default Re: Stuck Item!

exactly!
also if there stuck in a room just log out and log back in!
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