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Old 11-04-2008, 10:41 PM   #1
Littleangelbabe
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Default Unanswered: Stuck in the cust service unstick an item screen

I have all my balloons stuck in one room. so i went over to the customer service to unstuck an item screen. But when it asks for user name and secret code of pet is this the password or what? I cant get past this if i put the password in it doesnt that the whole word.

help
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Old 11-04-2008, 10:43 PM   #2
xoxobebe07
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Default Re: Stuck in the cust service unstick an item screen

that is the code you entered when you first logged on your pet. Hopefully you kept it, or you may have to call ganz' customer sevice!

best of luck,

flower
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Old 11-04-2008, 10:43 PM   #3
Littleangelbabe
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Default Re: Stuck in the cust service unstick an item screen

OH i have to find the 1st pets code oh dear
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Old 11-04-2008, 10:44 PM   #4
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Default Re: Stuck in the cust service unstick an item screen

I think the code is the one you get off of the tag. I would give EVERYTHING, like your id, password and the tag code you enter in the adoption center. Good luck!!
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Old 11-04-2008, 10:44 PM   #5
xoxobebe07
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Default Re: Stuck in the cust service unstick an item screen

View Post Originally Posted by MonekyMunch
OH i have to find the 1st pets code oh dear
i'm not sure if has to be the first pet, but most likely to be better safe than sorry!

-flower
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Old 11-04-2008, 10:48 PM   #6
PEEP!
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Default Re: Stuck in the cust service unstick an item screen

I just had the same problem and I just gave the code off the last pet I adopted.
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Old 11-04-2008, 10:51 PM   #7
Littleangelbabe
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Default Re: Stuck in the cust service unstick an item screen

well that was an ordeal. searched everywhere found all but the 1st pets tag finally find it and to have more issues logging in putting in my name and birthdate then put my dd's name and birthday doesnt work so i try changing the date i mustve scrolled up when putting her date in when opening the acct since its was wrong
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Old 11-04-2008, 11:02 PM   #8
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Default Re: Stuck in the cust service unstick an item screen

Is it at all possible you got the month and date switched around on the form? I know I had that problem the first time I used the email system. I'm so used to the month going before the day that the fact that it is fomatted Date Month Year messed me up.
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Old 11-04-2008, 11:43 PM   #9
gingerdorsey
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Default Re: Stuck in the cust service unstick an item screen

It does not have to be your first pet. It can be any. If you still need help, call Ganz. I did and they were very helpful! Good luck!
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