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Old 09-07-2010, 10:23 AM   #1
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Default Unanswered: strange gift won't open

Hi,

a time ago, my sister and I got a gift. We wanted to open it (she and i have different accounts), but it said that it doesn't work cause you needed a clown fish or so. We don't have clown fish or something like that. so why did we get the gifts and why can't we do anything with it (not open, not sell, not anything)....
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Old 09-07-2010, 10:32 AM   #2
Gifted
 
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Default Re: strange gift won't open

There was a glitch a while back with the Wheel of Wow. When the wheel stopped on the Mod Jacket, the Clown Fish Gift Box was put in your dock. You will need to call [notranslate]Ganz[/notranslate] to have it replaced with the Mod Jacket.
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Old 09-07-2010, 11:21 AM   #3
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Default Re: strange gift won't open

Thanks for that information, my problem is that i live in germany and that it is really difficult to call [notranslate]ganz[/notranslate], do you know how else i can get in contact with them?
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Old 09-07-2010, 11:25 AM   #4
onders never cease
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Default Re: strange gift won't open

View Post Originally Posted by Taku2
Thanks for that information, my problem is that i live in germany and that it is really difficult to call [notranslate]ganz[/notranslate], do you know how else i can get in contact with them?
Try contacting them through e-mail and let them know that you live in Germany and is hard to contact them during there office hours. What should you do. Good luck!
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Old 09-07-2010, 01:56 PM   #5
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Default [langtitle=sv]Re: strange gift won't open[/langtitle]

[lang=sv]ok, thanks. and what is the email adress? or how?[/lang]
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Old 09-07-2010, 02:10 PM   #6
Gifted
 
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Default Re: strange gift won't open

I used the below e-mail address a little while ago to contact them. Just explain in your email about the glitch gift box.


support@webkinz.com
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Old 09-07-2010, 03:04 PM   #7
I love cute
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Default Re: strange gift won't open

You can also contact them from your Webkinz account. You go to "Contact Us" and then click "comments and suggestions" and then click on a little box and you should be able to type.
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Old 09-07-2010, 05:28 PM   #8
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Default Re: strange gift won't open

THANKS!!! I will do this tomorrow. You're great...
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Old 09-07-2010, 06:55 PM   #9
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Default [langtitle=de]Re: strange gift won't open[/langtitle]

[lang=de]Like the others said, call or email [notranslate]Ganz[/notranslate].[/lang]
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Old 09-07-2010, 07:55 PM   #10
ill be loved
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Default Re: strange gift won't open

I'd help, but all the others have already covered the basics
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