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About a week ago I purchased a Brown Dog... This weekend I went to put him online and it said my code had been used. I know some stores take the tags off the pets so that they are not stolen, however the store I had purchased him from does not... S I did make sure to check that the tag was there and not opened... Everything seemed just fine with the tag so why was I getting this message... So I called Ganz and provided them with all the information they asked... They looked up the code and asked if I knew anyone with that name and I do not... So he gave me a new code and deactivated the other persons account... Because the code was secured on the pet the only thing I can see is that ppl are trying to guess codes... I love my Webkinz and I spend lots of money to get them, so I am very happy that I was able to help catch a thief! So now my brown dog (Grendal) is doing well & I am happy Ganz was able to help me... So if anyone out there has this problem just be sure to have your tag and the store where you bought it from, & just give Ganz a call, they are a great help. Always keep all your codes in a safe place to protect your account. Haha I love my Webz so much my codes are now under lock and key hehe
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