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Old 10-07-2009, 07:23 PM   #1
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Exclamation Unanswered: Still Doesn't Work!

I still can't get the Snow White advertisement, the only major one I get is the "Cats and Dogs" video. I've cleared my cache and history, I've clicked back and forth like a million times and it still won't work! Help!
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Old 10-07-2009, 07:28 PM   #2
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Default Re: Still Doesn't Work!

Do you have outside ads turned on or off? Go to Me and My Pets and then to the My Options page. Make sure that advertisements from companies other than Ganz are allowed. In other words, make sure that the check box is clear. If it is not clear you won't be able to see the ad.
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Old 10-07-2009, 07:30 PM   #3
Webkinz :)
 
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Default Re: Still Doesn't Work!

View Post Originally Posted by msclockart
Do you have outside ads turned on or off? Go to Me and My Pets and then to the My Options page. Make sure that advertisements from companies other than Ganz are allowed. In other words, make sure that the check box is clear. If it is not clear you won't be able to see the ad.
It won't let me uncheck it It's saying for me to answer a question that I never submitted an answer for!
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Old 10-07-2009, 07:33 PM   #4
Kafeebunny
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Default Re: Still Doesn't Work!

View Post Originally Posted by StLouiscutie184
It won't let me uncheck it It's saying for me to answer a question that I never submitted an answer for!
You'll have to go to customer service and ask them to re-set the question. Like I did . It's kind of a pain, but it's worth it! I would do that A.S.A.P. so you have the longest time possible to get your prizes.

good luck!
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Old 10-07-2009, 07:35 PM   #5
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Default Re: Still Doesn't Work!

View Post Originally Posted by Kayfookey
You'll have to go to customer service and ask them to re-set the question. Like I did . It's kind of a pain, but it's worth it! I would do that A.S.A.P. so you have the longest time possible to get your prizes.

good luck!
How long did it take for them to get back to you?
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Old 10-07-2009, 07:38 PM   #6
Kafeebunny
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Default Re: Still Doesn't Work!

View Post Originally Posted by StLouiscutie184
How long did it take for them to get back to you?
Less than a day. I sent a report this morning, in the afternoon it was re-set. It may take longer for others, though. Good luck!
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Old 10-07-2009, 07:38 PM   #7
Webkinz :)
 
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Default Re: Still Doesn't Work!

View Post Originally Posted by Kayfookey
Less than a day. I sent a report this morning, in the afternoon it was re-set. It may take longer for others, though. Good luck!
Thank you!
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Old 10-07-2009, 11:05 PM   #8
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Default Re: Still Doesn't Work!

I called and mine was reset immediately on the phone.
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Old 10-08-2009, 05:43 AM   #9
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Default Re: Still Doesn't Work!

I called and had mine reset immediately.
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Old 10-08-2009, 08:18 AM   #10
OOO Ghostkinz!
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Default Re: Still Doesn't Work!

I am sure that this has been mentioned, but a while back we had the option to disallow outside advertising. If you clicked the box to NOT have these options, this could be the reason you are not seeing those ads.
This is what I am talking about:
Click the image to open in full size.
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