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Old 01-11-2010, 09:37 AM   #1
elcome Spring!!
Webkinz :)
 
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Default Unanswered: still Christmas on my account

I still have the Christmas items available for sale in New Items. I also still have the old Kid's theme available.

I have cleared the cache, rebooted and prayed to the computer gods.

Weird, huh?
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Old 01-11-2010, 09:38 AM   #2
OOO Ghostkinz!
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Default Re: still Christmas on my account

Yeah, no kidding Are you still getting the Kid's theme in there as well? I bet they missed a server to update
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Old 01-11-2010, 12:08 PM   #3
elcome Spring!!
Webkinz :)
 
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Default Re: still Christmas on my account

No new Kid's theme. Same old, same old.
Computers: can't live without 'em/can't smash them
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Old 01-11-2010, 12:10 PM   #4
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Default Re: still Christmas on my account

Wow you are lucky, I never even purchased any of the old theme...I wasnt a fan of it...LOL
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Old 01-11-2010, 12:58 PM   #5
marnabear
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Default Re: still Christmas on my account

Really strange. If you want any of the old kids theme or Christmas, buy it while you still can if it lets you.

What browser are you using? Maybe try another one. Also are you going through the webinz login screen? I usually use the shortcut so that I can have more than one account open at once, and one time I had a problem that way. When I went through the regular loging screen it cleared that up.
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Old 01-11-2010, 01:03 PM   #6
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WI Subscriber
Default Re: still Christmas on my account

That's strange. Have you tried clearing your cache? I would try that. Also; if not you can always contact Webkinz even though I think this is a wonderful glitch.

GANZ CONTACT INFO
NUMBER: 1-800-WEBKINZ
TIMES: 9am to 5pm Eastern Time
OTHER: You must be over 18 to call!

Good luck!
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Old 01-11-2010, 02:01 PM   #7
tsb1997
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Default Re: still Christmas on my account

Sorry this is happening! Is this how you cleared your cache? (look at link)

How to Clear Your Cache, especially after Webkinz updates!!

If yes, call webkinz at 1-866-WEBKINZ or email them at webkinzsupport@ganz.com.
Hours are 9am - 5pm eastern time. Good luck!!!!
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Old 01-11-2010, 06:14 PM   #8
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Default Re: still Christmas on my account

glitch maybe? call 1-888-WEB-KINZ for help. Or contact customer service.
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Old 01-15-2010, 11:04 AM   #9
elcome Spring!!
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Default Re: still Christmas on my account

Thanks all. I took advantage of the glitch which has since been resolved by Ganz. It was fun while it lasted.
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Old 01-15-2010, 02:18 PM   #10
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Default Re: still Christmas on my account

That is very unusual, I bet the server had trouble or it was a glitch. Hopefully Ganz can fix it in time!

Thanks
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