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Old 01-12-2009, 01:27 PM   #1
NanaAboo
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Default Unanswered: Still Cannot Access Main Account!

I am getting so frustrated and angry. For weeks I have been unable to access my main account except for sporatically and by that I mean ONLY VERY LATE at night. Then about 4 days ago I was able to most of the time access it.

Now since Saturday I am back to the inability to access it. Instead of just getting the "Please wait . . ." kiss of death, I get almost nothing to come up. No pet picture, no KC, health, etc is all set to 0, nothing in dock, no time. On the VERY rare case that it actually loads then I am hit with the "Please wait . . . " kiss of death.

I am able to access my Asian account, my daughter's account and 3 of my grandkids accounts on the same computer one right after another. But when I try to access mine - Nada, Zilch. I have spent A LOT of money on Webkinz between myself, my daughter and my grandkids. I have sent in help requests over and over again and I get NO customer service on this issue. The lady who owns the shop where I buy my Webkinz has even called to talk to them about it. I am still not able to get on.

Ganz is about 1 day away from losing a lot of business from this customer!

Sorry end of my rant, for now.
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Old 01-12-2009, 01:33 PM   #2
ants Edward Cullens
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Default Re: Still Cannot Access Main Account!

Sorry to hear about that Aboo. My sons account has the same EXACT problem. And I mean exact. The 7 other accounts in this house work just fine. Ive sent help to Ganz and never anything. Its been like this for over a month now. I had to download Mozilla Firefox and go on through that, and it works just fine. Hope this helps!
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Old 01-12-2009, 01:54 PM   #3
NanaAboo
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Default Re: Still Cannot Access Main Account!

I haven't tried Mozilla Firefox I guess I will, but it irks me beyond belief that I would have to do this to be able to get on my account. Thanks for the info! I will let you know if it helps!

---------- Aboo added 18 Minutes and 56 Seconds later ----------

I downloaded Mozilla Firefox and was able to access my main account. Thank you soooo very much for the helpful information. Reps to you!

Last edited by Aboo; 01-12-2009 at 01:54 PM.. Reason: Automerged Doublepost
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Old 01-12-2009, 02:25 PM   #4
ants Edward Cullens
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Default Re: Still Cannot Access Main Account!

Awww, good, Im so glad. Weird how it works that way, but hey, it works, lol. ty
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Old 01-13-2009, 11:28 AM   #5
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Default Re: Still Cannot Access Main Account!

Unfortunately it was short lived. I was able to access my account once using Mozilla Firefox and not again after that. I was finally able to get on it about 11:15 pm CST. That seems to be the normal, I can't access my account during the day but if I want LATE at night I can.

I think it's about time for me to tell Webkinz goodbye!
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Old 01-13-2009, 12:10 PM   #6
ants Edward Cullens
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Default Re: Still Cannot Access Main Account!

Im soooooooooo sorry to hear about that. Thats odd because Ive only ever had 1 problem with using firefox for that account and it was yesterday but I dont remember what time it was. It lasted maybe 5 minutes. We've all been there with wanting to give up WW but we've stuck it out. Besides, you can give up now, you would miss it. I know if you go to the webkinz page and email them, they will send you an email with the number and a code to call them. Maybe that will help. I hope so! Again, so sorry youre still having trouble.
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Old 01-13-2009, 02:41 PM   #7
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Default Re: Still Cannot Access Main Account!

View Post Originally Posted by coolchic775
Im soooooooooo sorry to hear about that. Thats odd because Ive only ever had 1 problem with using firefox for that account and it was yesterday but I dont remember what time it was. It lasted maybe 5 minutes. We've all been there with wanting to give up WW but we've stuck it out. Besides, you can give up now, you would miss it. I know if you go to the webkinz page and email them, they will send you an email with the number and a code to call them. Maybe that will help. I hope so! Again, so sorry youre still having trouble.
You are so sweet and I truly appreciate all your help.

I have sent in a help request every single day for the past 2 weeks asking them to fix my account. I have not heard back even once from them regarding this. It sure appears that they really don't care. It is obvious that it is on their end when I can access 5 other accounts, one right after the other, on the same computer until I get to my main account. I can also access my main account as long as I do it VERY late at night. Of course that effectively prohibits me from participating in the Winter Fest.
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Old 01-13-2009, 02:55 PM   #8
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Default Re: Still Cannot Access Main Account!

i called ganz because this was also my problem. i got a call back a week later and i told them what was going on. they told my (nicely) that they were aware of it and that it too bothered them and that they had people working on it and that it should be fixed soon. that (if i remember correctly) it is a server issue. i told them i was frustrated because when it did SEEM to work i would try to do something...ie classes...i would fail and thus lose money. she said they were sorry but are actively trying to fix it.
i know that this is not a fix but at least you can know it is being worked on.
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Old 01-13-2009, 03:14 PM   #9
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Default Re: Still Cannot Access Main Account!

View Post Originally Posted by kewljlmommy
i called ganz because this was also my problem. i got a call back a week later and i told them what was going on. they told my (nicely) that they were aware of it and that it too bothered them and that they had people working on it and that it should be fixed soon. that (if i remember correctly) it is a server issue. i told them i was frustrated because when it did SEEM to work i would try to do something...ie classes...i would fail and thus lose money. she said they were sorry but are actively trying to fix it.
i know that this is not a fix but at least you can know it is being worked on.
Thank you for sharing your information. It is nice to know they acknowledge that there is a problem and are working on it. It would have been really nice if it had gotten fixed before Winter Fest so that ALL of us could have participated. As it is I am, and many others I assume, severely limited on the time I can participate since I cannot access my account except for VERY late in the evening.

Again thanks for the info. Reps to you!
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Old 01-13-2009, 03:24 PM   #10
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Default Re: Still Cannot Access Main Account!

Hi.. I don't post to often but I just wanted to say thanks to you as well. I only have one account but this has been happening to me as well. Gets very frustrating when you're trying to have fun and can't even play with my webbies. My best friend has 5 accounts, well her kids and her and there is one of the 5 that has the same problem... Again.. Thanks so much.....
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