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Old 08-30-2009, 07:33 PM   #1
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Default Unanswered: still can not get on webkinz

Is anyone else having problems getting on their accounts? I have not been able to get on in 5 days have cleaned all cookies and everything. Even had dell to wrk on the compuer nothing seems to be working. HELP PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Old 08-30-2009, 08:08 PM   #2
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Default Re: still can not get on webkinz

Hmm...it's working fine for me...Have you tried other browsers? Like IE, Firefox, etc.? Does it not work on any? If it doesn't, I would say try contacting them via phone and see if they can help, doubt they can though.

Last edited by MeWuvKitties; 08-30-2009 at 08:10 PM..
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Old 08-30-2009, 08:28 PM   #3
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Default Re: still can not get on webkinz

i cant either! it is really sad i havent been able to get on for weeks on my computer. but i can on my friends computer. try using a different kind of computer mabey it will help
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Old 08-30-2009, 08:34 PM   #4
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Default Re: still can not get on webkinz

Have you tried updating ADOBE Flash Player. I had to get that update to stay on Webkinz.
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Old 08-30-2009, 08:36 PM   #5
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Default Re: still can not get on webkinz

Something you may need to try: Have you updated your adobe flash player recently? It is not too difficult to do, but you need to follow the proper steps. To check the version of your flash player, just right click on the front Webkinz page (the login page). It will direct you to the option that says "About Adobe Flash Player." Select that. Depending on your computer type, you can download the latest version here:

Adobe - Adobe Flash Player

I hope you can find the problem out soon!
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Old 08-30-2009, 08:45 PM   #6
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Default Re: still can not get on webkinz

You didn't mention having cleared your cache.

For Internet Explorer: click "tools">"internet options">"general"> check the box located below "browsing history">a list of options will appear>click "delete temporary internet files"> exit IE>open new IE session.

Hope this information proves helpful.

Last edited by WillWork4KC; 08-30-2009 at 09:07 PM..
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Old 08-30-2009, 08:54 PM   #7
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Default Re: still can not get on webkinz

I would definitely update your Adobe Flash Player, if that doesn't work, I would call Ganz and see what they say. Good luck!
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Old 08-30-2009, 08:54 PM   #8
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Default Re: still can not get on webkinz

View Post Originally Posted by SnoopysGirl
Something you may need to try: Have you updated your adobe flash player recently? It is not too difficult to do, but you need to follow the proper steps. To check the version of your flash player, just right click on the front Webkinz page (the login page). It will direct you to the option that says "About Adobe Flash Player." Select that. Depending on your computer type, you can download the latest version here:

Adobe - Adobe Flash Player

I hope you can find the problem out soon!
Make sure, before installing the new flash player, that you uninstall the other one. Here is a link to the uninstall application:

How to uninstall the Adobe Flash Player plug-in and ActiveX control
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Old 08-30-2009, 09:12 PM   #9
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Default Re: still can not get on webkinz

Here, I made a guide for you on how to update adobe flash player, just in case

http://www.webkinzinsider.com/forum/...player-550583/
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Old 08-31-2009, 04:31 AM   #10
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Default Re: still can not get on webkinz

I am sooooo glad I am not the only one with this problem. For the last 4 days I have been unable to log in on any of our 5 accounts. We have tried everything, and I mean everything. Cleared cache of cookies, add ons, passwords, everything. Added Firefox. Uninstalled and then reinstalled Flash Player on both IE and Firefox. Removed all security protocols, reinstalled security protocols.

I even called Webkinz and they gave me all the above suggestions. They said to call my Internet Service provider, which I have been hesitant to do because their customer service is more usless than the Webkinz Help line.

Even my DH, who is very tech savvy, has worked on this for 3 days and cannot figure out why we cannot get on.

This is the only website on the planet that wll not work on our computer.

I am giving up on Webkinz because I cannot afford another computer.

If there is anyone else out there having this problem, please, please, please PM me so we can compare notes on what you have tried, didn't try, etc. I hope we can find a solution. I have been crying over this for days. Hugs to all of us stuck on the outside!!!
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