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Old 12-04-2010, 03:33 PM   #1
eleanora07
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Default Unanswered: Started playing Webkinz again and items are missing

I stopped playing on webkinz for awhile and my daughters account is about to expire so I purchased a webkinz to renew her account and when I signed on I noticed a number of items are gone.

I had a dragon bed and Amethyst Geode that are not on the account anymore.
That is just what I noticed so far before I came here to ask if webkinz deleted this stuff ?

Thanks ,
Webkinz Account - eleanora07
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Old 12-04-2010, 03:50 PM   #2
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Default Re: Started playing Webkinz again and items are missing

Both of those items are retired now. I wonder if they delete retired items off closed accounts?
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Old 12-04-2010, 03:52 PM   #3
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Default Re: Started playing Webkinz again and items are missing

I would call Ganz directly. I don't know why they would delete any specific items off an account.
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Old 12-04-2010, 04:08 PM   #4
eleanora07
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Default Re: Started playing Webkinz again and items are missing

The account was never expired. It was going to on Dec 22nd and I purchased a webkinz to make sure it didn't expire.
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Old 12-04-2010, 04:31 PM   #5
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Default Re: Started playing Webkinz again and items are missing

Maybe someone got on the account
I suggest you change your password.

But may be your daughter got rid of the items?

__________

Or maybe Webkinz just deleted the items. o_o
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Old 12-04-2010, 05:04 PM   #6
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Default Re: Started playing Webkinz again and items are missing

a) someone stole them
or
b) your daughter coincidently sold the items.

I say call Ganz.
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Old 12-04-2010, 06:16 PM   #7
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Default Re: Started playing Webkinz again and items are missing

If it was never expired, then they either got traded, stolen, or sold. Maybe if you call GANZ they can do something but i'm not sure.
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Old 12-04-2010, 09:47 PM   #8
eleanora07
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Default Re: Started playing Webkinz again and items are missing

I should have mentioned my daughter was 2 when I made the account for her .
Also the password was a combo of random numbers and letters Capital and lower case.
Which is why I was wondering if Ganz just deleted them . I stopped playing because of so many glitches. I have items and pets stuck. I can't stay logged in.
I heard from a number of people that Ganz never really helped them out. So I figured I would just abandon the account. I just thought I might try to play again until I noticed a number of items gone.
All the special beds are gone. A lava lamp. The Geode. I mean a lot is missing. All the retired and expensive items. There are still a lot on it though so if someone wanted to steal stuff I would think they would have taken more.

Thanks for the help . Can anyone tell me how to deal with Ganz ?
All I heard was that it was frustrating and they always say they can't do anything
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