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Old 11-14-2008, 11:39 AM   #1
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Default Unanswered: Star Challenge prize help

I just got the last star on one of my accounts and never received the prize, has this happened to anyone else? Thank you
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Old 11-14-2008, 12:47 PM   #2
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Default Re: Star Challenge prize help

Too bad. I have not got all mine yet but I would be very disappointed if that happened. Try the Magical Forest forum. You may see a similar problem posted there.

You may have to call Ganz but I imagine their phones are ringing off the hooks after last night.

Good luck getting your prize.
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Old 11-14-2008, 12:55 PM   #3
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Default Re: Star Challenge prize help

Gram2Four--- I was sorry to hear of your misfortune. I only have one(l) more to go on a couple of accounts. Gantz should be able to straighten your problem out. It is stressful when you work so hard and things don't turn out as promissed. Thinking of you.
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Old 11-14-2008, 12:59 PM   #4
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Default Re: Star Challenge prize help

Have you tried logging out and back in? Of course you have.
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Old 11-14-2008, 01:27 PM   #5
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Default Re: Star Challenge prize help

congratulations on getting all your stars, I hope you get your prize today too.
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Old 11-14-2008, 02:40 PM   #6
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Default Re: Star Challenge prize help

Thank you for all your replies. I reached a live person at Ganz and gave info and also mentioned about not receiving my Halloween bag on that account which is an Asian account, wasn't going to complain about that but since got through trying to get it straightened out.. She said she will check into it. She was very polite and also mentioned she is aware many are having the getting booted out problem every ten minutes and they are working on it

---------- Gram2Four added 67 Minutes and 38 Seconds later ----------

Just got call back they added my Halloween gift but still not sure what they are going to do about the throne prize for the star challenge. I pointed out that this would posted on WI and there will be tons of people upset if the prizes aren't rewarded after we complete a challenge. She said she will get back to me with an answer soon. I have about 4 accounts only needing one or 2 more stars and I am sure there are many more so close. Now we just have to wait and see what they are going to do. Trying to be optimistic and not post how I really feel

Last edited by Gram2Four; 11-14-2008 at 02:40 PM.. Reason: Automerged Doublepost
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