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Old 06-07-2009, 09:14 PM   #1
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Default Answered: "Something wrong with code? HELP!!!!!!!!!!!!!!!!!!!

My little brother just adopted his new Jack Russel. When he was finished adopting it, he got an error message, saying:


"You have adopted your pet successfully! There was a problem with your code, so it is no longer valid. Here is a new code for the pet you just adopted:

XXXXXXXXX

Please write down this code. You will need to know it in case you ever have a problem with your pet."

What does this mean? Has anyone else ever got this message before? The "code" they gave us was NOT a code, either. It was less than 4 chacters long! Please help!!!!
KayJay17 is offline Female
Best Answer - Posted by pfeagans01
This is one of "those" for Ganz. Not much you can do about it at this point-even if the adoption did go through, & the pet made it into your acct., a call to Ganz is probabally going to be necessary. Their phone # is 1-866-932-5469. I would call either way tomorrow just to see what went wrong in the first place. They will be able to figure it out pretty easy. Also, it will only take a couple of minutes-they are pretty quick on the phone
Good luck!
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Old 06-07-2009, 09:17 PM   #2
ebaday
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Default Re: "Something wrong with code? HELP!!!!!!!!!!!!!!!!!!!

Well was his terrier on his account? If not try logging out and then back in and try adopting it again. Check if the terrier is on there first. If not call Ganz.
Old 06-07-2009, 09:22 PM   #3
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Default Re: "Something wrong with code? HELP!!!!!!!!!!!!!!!!!!!

Well, we left it just on the page with the message. We would call Ganz, but they are not here on Sundays. I will try what you said. BRB
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Old 06-07-2009, 09:25 PM   #4
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Default Re: "Something wrong with code? HELP!!!!!!!!!!!!!!!!!!!

Definately call GANZ, even if you did successfully adopt the pet!
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Old 06-07-2009, 09:37 PM   #5
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Default Re: "Something wrong with code? HELP!!!!!!!!!!!!!!!!!!!

Another weird thing. I pressed OK and it says:

"Are you sure you have written down your new code?

xxx

You will not be given another chance to do so."

Weird, because they did not give us a code. It only has less than 3 characters in it!

It has seemed to have been adopted fine, but till weird! I would really like more help and opionins!

Last edited by KayJay17; 06-07-2009 at 09:37 PM..
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Old 06-07-2009, 09:37 PM   #6
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Default Re: "Something wrong with code? HELP!!!!!!!!!!!!!!!!!!!

This is one of "those" for Ganz. Not much you can do about it at this point-even if the adoption did go through, & the pet made it into your acct., a call to Ganz is probabally going to be necessary. Their phone # is 1-866-932-5469. I would call either way tomorrow just to see what went wrong in the first place. They will be able to figure it out pretty easy. Also, it will only take a couple of minutes-they are pretty quick on the phone
Good luck!
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Old 06-07-2009, 09:51 PM   #7
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Default Re: "Something wrong with code? HELP!!!!!!!!!!!!!!!!!!!

I would definitely call Ganz tomorrow.
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Old 06-07-2009, 10:53 PM   #8
Princessapreeel
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Default Re: "Something wrong with code? HELP!!!!!!!!!!!!!!!!!!!

I have heard of it happening to someone here on WI but i cant remember who it was. Theirs was a trading card pet and they said the code had expired. Im not sure exactly why it happened but theres tured out just fine. So just calm down and relax . It had said the adoption was successful and the only reason they gave u the other code was so if u ever forgot the password and it was the only pet u had u could know the code or what not. Im sue it will all turn out ok even thought i know it is a very odd thing to happen to ur webbie account.
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Old 06-08-2009, 02:58 PM   #9
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Default Re: "Something wrong with code? HELP!!!!!!!!!!!!!!!!!!!

I would call GRANZ, like other have said. Or contact a monitor.
Shadowgap is offline Female
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