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Old 01-26-2011, 12:35 AM   #1
Diabetes Awareness
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Default Unanswered: Something stuck in room

I have something stuck in the room and when I try to notify Ganz through their website, it says not matching records. What do I do now? It is on my daughter's account and she doesn't have an email now. She did at one time, but not no more. So I don't know the account information. Plus, after the username, it asks for account name or something like that. I don't know what to put there. I want to get her item unstuck for her. Anyone know what to do? Thanks.
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Old 01-26-2011, 01:05 AM   #2
Wacky and
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Default Re: Something stuck in room

Sorry about your troubles.
Maybe you could call Webkinz and they can fix the stuck item and you can update the account info if possible.
I don't know where the object in the room is stuck, but here is a guide link for item stuck on a table.
http://www.webkinzinsider.com/forum/...l#post10176848
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Old 01-26-2011, 02:30 AM   #3
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Default Re: Something stuck in room

There is a specific place you can report a stuck item. Go to the front page, then click on the yellow Customer support button on the bottom left. The second last line is "I've got something stuck". Click on that, then find your specific problem, and fill out the form. They usually get it done in a day or two.
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Old 01-26-2011, 09:15 AM   #4
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Default Re: Something stuck in room

Ooh. Yes, i would say Contact Ganz here Contact Ganz - Webkinz Insider Wiki.
And maybe before that, if it is an item stuck on a table, check here http://www.webkinzinsider.com/forum/.../#post10176848.
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Old 01-26-2011, 09:42 AM   #5
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Default Re: Something stuck in room

You can call them.
As long as you have the user info for the Webkinz account, they should be able to help you.
I had a flower vase stuck in my kitchen flloor. I called, the CS got in while I was on the phone with her and removed the item back to my dock.
Good luck!
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Old 01-26-2011, 09:42 AM   #6
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Default Re: Something stuck in room

View Post Originally Posted by Don Sharma
spray it real good with WD40 and push in and out on the key.there should be a little red tube with the can put that on the sprayer and spray it right up against the key and the lock,then move the key in and out and try to turn it.you can just slightly tap on the key with a hammer to get it to move spray again if needed
I think she means in WW
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Old 01-26-2011, 02:43 PM   #7
Diabetes Awareness
Webkinz :)
 
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Default Re: Something stuck in room

Yes. LOL. WW. Thanks for the info. I will call them. I can't fill out the form; it won't let me. Do you guys have their number? Thanks.
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Old 01-26-2011, 03:08 PM   #8
Diabetes Awareness
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Default Re: Something stuck in room

If you click on the links under some of the messages, that say Contact Ganz it brings you to the page that all of Ganz contact info is on. Here is the phone number for you

Webkinz World Telephone

1-866-WEB-KINZ * 1-866-932-5469
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Old 01-30-2011, 01:11 AM   #9
Diabetes Awareness
Webkinz :)
 
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Default Re: Something stuck in room

Thanks a bunch.
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