Rare times in local KT. Place your mouse over times and items for time conversions and info.
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I have something stuck in the room and when I try to notify Ganz through their website, it says not matching records. What do I do now? It is on my daughter's account and she doesn't have an email now. She did at one time, but not no more. So I don't know the account information. Plus, after the username, it asks for account name or something like that. I don't know what to put there. I want to get her item unstuck for her. Anyone know what to do? Thanks.
Sorry about your troubles.
Maybe you could call Webkinz and they can fix the stuck item and you can update the account info if possible.
I don't know where the object in the room is stuck, but here is a guide link for item stuck on a table. http://www.webkinzinsider.com/forum/...l#post10176848
There is a specific place you can report a stuck item. Go to the front page, then click on the yellow Customer support button on the bottom left. The second last line is "I've got something stuck". Click on that, then find your specific problem, and fill out the form. They usually get it done in a day or two.
You can call them.
As long as you have the user info for the Webkinz account, they should be able to help you.
I had a flower vase stuck in my kitchen flloor. I called, the CS got in while I was on the phone with her and removed the item back to my dock.
spray it real good with WD40 and push in and out on the key.there should be a little red tube with the can put that on the sprayer and spray it right up against the key and the lock,then move the key in and out and try to turn it.you can just slightly tap on the key with a hammer to get it to move spray again if needed
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