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Old 02-01-2011, 08:02 PM   #11
marnabear
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Default Re: Something disappeared on me, how do I get it back?

I recently discovered I had lost a whole roomful of items I collected from the zum catalogue. I'd worked a long time on gathering the things and they were all gone and Ganz can't explain it. I hadn't been in that room for some time so if somehow someone hacked (and I don't see how they could) it might have been some time ago. But nothing else was missing except that one room of items.

In your case your object will probably turn up. The best thing to do is fill out the stuck item form and Ganz will find it and put it in your dock.

I have had things disappear from my room for a short while but usually that happens when I put something new in the room and I go back and the new item is the only thing that is there. Logging out and back in always took care of that. But yours was the opposite effect.

I hope you get your moon rover back.
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Old 02-01-2011, 08:44 PM   #12
ho?... Me?
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Default Re: Something disappeared on me, how do I get it back?

This happens alot. I'm positive your Moon Rover will reappear when you log back on. Can't tell you how many times somethng similar has happened, but almost always there is a happy ending....
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Old 02-01-2011, 10:58 PM   #13
32icey
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Default Re: Something disappeared on me, how do I get it back?

try to clear cookies the fill out the form on ww then call ganz
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