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Old 08-06-2009, 05:43 PM   #1
Lil Kinz
ashan213 is an unknown quantity at this point

Default Unanswered: someone please help me X[

like i went into my room ok and i tried to pick up my lava lamps and it wouldnt let me. so i logged out and logged back in and it still didnt work . so i tried to pick up my trophies and it didnt let me either lol it is very annoying. can someone please help?



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Old 08-06-2009, 05:44 PM   #2
Rage&Love
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Default Re: someone please help me X[

thats happened to me too, must be a glitch
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Old 08-06-2009, 05:45 PM   #3
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Default Re: someone please help me X[

You should try clearing your catche, WW just went through some updates.


Good luck, I hope your lava lamps move soon!










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Old 08-06-2009, 05:48 PM   #4
Lil Kinz
ashan213 is an unknown quantity at this point

Default Re: someone please help me X[

thanks guys
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Old 08-06-2009, 05:48 PM   #5
T_T
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Default Re: someone please help me X[

Basically, what NICE8x said. Clear your cache.
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Old 08-06-2009, 05:51 PM   #6
cookiecrumbles
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Default Re: someone please help me X[

Yes, try clearing your cache. If that doesn't work then use Ganz's Customer Service thing to let them know and they'll put them back in your dock.
Old 08-06-2009, 06:16 PM   #7
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Default Re: someone please help me X[

If after clearing your cache, you still can't move your lavas . Go to the Webkinz login page and click on Customer Service and fill out the I Have a Stuck Item form. You will need one of your pets codes. They are pretty fast on fixing.
Good luck to you and welcome to WI.
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Old 08-07-2009, 12:24 AM   #8
marnabear
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Default Re: someone please help me X[

Almost everyone has been getting stuck items since the system update. They may get fixed overnight, but if something is bothering you then have your pet walk out of the room and walk back and the things should be unstuck. I am just letting most of my things stay that way but I had to do it once so that I could move the table the things were on.
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