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Old 09-25-2008, 10:45 PM   #41
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

I had that happen last year a tech emailed me and said to clear out my cookies only,restart the computer. Everything was back just like it was. It took one day then to get a reply.
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Old 09-25-2008, 11:18 PM   #42
 
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

Just went and checked ... my account is running fine now.
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Old 09-25-2008, 11:19 PM   #43
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

Well mine is too now, except ... I have a charm in my dock !! I was wondering if it was a pool I had + it's showing the wrong picture, so I tried to sell it (it says this item cannot be sold).
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Old 09-26-2008, 01:29 AM   #44
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

I'll repeat the advice already given - don't keep so many items in your dock. I had a friend "babysitting" our account while we were on holidays this summer, who harvested the gardens, but didn't sell the crops, and there were close to 2000 items in the dock. I had real trouble getting in to anything, particularly the W-shop, which is where I really needed to go. When I finally managed to sell everything, my account was fine.

I've also read numerous threads about items going missing, and too full of a dock seems to be a common cause of this. There are some good threads about storage suggestions - check some of them out.
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Old 09-26-2008, 01:56 AM   #45
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

I got the same message from Arte about the CSO. It said, I could do the Gem Hunt, and when I did, all my gems were gone. Then I had two items that doubled im my dock, one was a Cukoo Cat Clock. I went, and checked, and all but two items were left in a completely furnished room. I went out for an early dinner, and did a little shopping. Came home, but decided to go visit a neighbor who recently had surgery. I came back home, got changed, and decided to see if I could get back on WW. I was able to get back on my main account. All my Gems are there, but I am back to Arte thinking that I'm back to level one. All my items in my rooms, and dock are back where they belong, but It buggs me that Arte put me back to level one, and you cannot imagine how much I've bought from Arte in the last year, and a half. I always keep less than 100 items in my dock, so this was not a problem with a few overloaded docks.I do reccomend that you do not keep more than 99 items in your dock. I have lot's of storage rooms for all my extra items. Back when there was no limit to the ammount of items we could keep in our docks, I had over a thousand items in my dock at a time. I have more than one account, so I'm going to try, and transfer alot of my extra items to my smaller accounts. It took twice as long to load my main account tonight, than it did yesterday. I may even start a new account, because I have some new W Cares Webkinz to adopt. I sure hope Arte hasn't gotten a case of Alzheimer's disease. This also haappened to a friend of mine from back on the East Coast, so we both decided to take a long break instead of getting frustrated. If it's not fixed by morning, I will try, and give Ganz a call.

---------- SScarb9747 added 6 Minutes and 58 Seconds later ----------

Last year there was a glitch where all items in the rooms, and docks all vanished. This happened to a few of us on an older Webkinz forum. I was on the West Coast, a friend was on the East Coast, and another was in the UK. It all happened at the same time, and to both of the accounts I had at the time. Clearing the cookies etc...., and restarting the computer fixed it real quick. This was something that happened today, while Ganz was working on it. I hope the can restore Arte's memory problem.

Last edited by SScarb9747; 09-26-2008 at 01:56 AM.. Reason: Automerged Doublepost
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Old 09-26-2008, 02:18 AM   #46
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

It seems like whenever they try to fix one glitch, they end up with another. This has got to be a nightmare for their software engineers.
Old 09-26-2008, 08:20 AM   #47
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

My daughter's account is really ******* up as well. She has lost tons of items from her rooms and dock. 2 days ago when she signed on, there was a new pet on her account. We did not do it and all her money was gone and strange items were in her dock that she did not have before. We immediately changed her password and used it for a day and now this morning, we tried to log on before school and it says her password is not correct. I typed it and know it is correct. I've tried the 800 number and leaving a message but we don't have the original codes anymore to use where it says lost password section.

WHAT IS GOING ON??????
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Old 09-26-2008, 08:50 AM   #48
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

yesterday all my items tripled by three and i couldn't load my rooms very well
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Old 09-26-2008, 08:52 AM   #49
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

Arte says I m level 7 (really 3)

WWWWWWWWAAAAAAAAAAAAAAAAAA like 3 cars are missing

Last edited by dark_heart; 09-26-2008 at 08:01 PM..
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Old 09-26-2008, 11:50 AM   #50
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

View Post Originally Posted by dark_heart
Arte says I m level 7 (really 3)
Lucky you. Arte says I'm Level 1 (yesterday I was at Level 7)
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