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Old 09-25-2008, 05:58 PM   #21
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

Change the password,and be sure to contact ganz
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Old 09-25-2008, 06:41 PM   #22
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

thanks, everyone. the account is still messed up. i feel bad for my sis cause she's only 9, she's really upset. but I'm glad it's not just her. and it couldn't have been hacked because she had a ton of items missing and you can only send 3 per day. And it also wouldn't be a virus because me and my other siblings also have webkinz accounts and nothing happened.
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Old 09-25-2008, 06:58 PM   #23
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

yeah my best friend came in and webkinz and it welcomed her to every thing i feel soooooooo ad for i am guessing there is no way to fix it so far is there??
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Old 09-25-2008, 07:29 PM   #24
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

It might be a serious glitch that everyone (mostly, not for me though) has. I've been hearing this alot lately. Try contacting Ganz.
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Old 09-25-2008, 07:58 PM   #25
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

That happened to me this afternoon. I was able to log in again and my stuff was back, but now I can't even get on. I just get a green screen.
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Old 09-25-2008, 08:30 PM   #26
 
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

I am having the same problem with my US account. - Things missing in my dock, won't appear when I press "get items from storage" ... and they will not let me feed my pet.

Half the time I get a green and the front page won't load.. very depressing. my poor polar bear is hungry ... BOL
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Old 09-25-2008, 09:08 PM   #27
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

Yes, I am having the same problem -
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Old 09-25-2008, 09:18 PM   #28
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

I was about to cry when this happened to me and it still is!!!!!! arrrr stupid glitchy GANZ!!!!
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Old 09-25-2008, 09:19 PM   #29
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

So far, atleast three people on this thread have had this problem, and one is listed above. I don't think that there is a hacker, and you need to change your password (although, to be safe, I would). I think that Ganz is having a glitch with docks... Probably something to do with you're not "supposed" to have more then 100 items in your dock. I would definitely contact them immediatly, through phone or email. I'm sorry that this is happening to you, and everyone else that has this problem.
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Old 09-25-2008, 09:20 PM   #30
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

The only real advice to give at this point is to wait it out and see what happens. Keep a record of whatever you can so if you do talk to Ganz you can let them know exactly what happens. Make sure you've already covered the standard remedies like clearing your cache and/or deleting your temporary internet files......
Also you shouldn't keep many items in your dock at once. Ganz has a number, I think it is 300, but even so I think that is wwwwaaaaayyy too much. What I do is buy several of the largest rooms and just keep them as storage rooms, that way all my excess is together, but not on the dock. They also have a recommended limit on the number of items that should be in a room at once, I think the last number I read somewhere was that you shouldn't have more than 80 squares covered in a room. All of this helps to keep your load times down and keeps the system running smoother (supposedly)
I don't think you will lose your items for good, but first change your password just in case, and if you get your items back consider storing them in a room instead of your dock. Hope I helped a little! Good luck everyone!
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