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Old 09-25-2008, 04:34 PM   #1
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Arrow Unanswered: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

OKAY! PLEASE HELP!!!!!!!!!

my sister went on her account today, and she opened up her dock for trading and there were only 9 ITEMS. there had been 98 items yesterday! everything disappeared except some lame clothing items. ALL HER ITEMS, OBJECTS and FOOD are missing!!!! she is unable to FEED her pet and she can't dress her pet AND HER PET'S HEALTH, HAPPINESS, and FOOD IS AT 63!!!! AHH okay has this happened to anyone?!?!?! PLEASE HELP!!!!
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Old 09-25-2008, 04:39 PM   #2
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

Yeah there are some very weird glitches going on. I have zero items when I had about 100 before. The site is all ***** right now.
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Old 09-25-2008, 04:40 PM   #3
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

I'm sorry to hear that, it is likely someone has gotten into your sister's account, you should change the password immiediatly.
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Old 09-25-2008, 04:42 PM   #4
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

I am completely freaking out too! I JUSt logged on to my daughter's account to do her job and there were only 9 items in her dock too!!! Only 7 chocoloate ribbons and 2 pink hair bows! She had about 800 items in her dock!!!!! We were collecting rare pieces for her and so on. She is missing a TON of valuable items. I thought her account has been hacked! Not only that but when she went to the Curio Shop to do her Gem hunt, Arte acted like she was a new 1st time customer and gave her the greeting going over the rules for the Curio Shop and the rules for the Gen Hunt as if she just opened her account! I am freaking out and feeling sick over it. The worst part is, I can't even call Ganz b/c it's after 5pm now. I am hoping every single item will return immediately and she didn't lose a thing. if anyone knows what's going on or if the same thing is happening in your accounts, PLEASE let me know!!!

Last edited by Sailor; 09-25-2008 at 04:45 PM.. Reason: to fix spelling errors.
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Old 09-25-2008, 04:45 PM   #5
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

View Post Originally Posted by Sailor
if anyone knows what's going on or if the same thing is happening in your accounts, PLEASE let me know!!!
There are tons of weird glitches occurring at this time. No one seems to know what's going on, but Ganz better get this one fixed because it is definitely not fair for everyone to be losing their items. I hope you can get them back. Luckily, I have not lost anything, but I'm getting a little nervous...
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Old 09-25-2008, 04:50 PM   #6
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

Oh gosh, I hope everything will return back. My daughter's account has over 800 items misisng, I don't even know where to begin when making a list of all gone missing. This better not be one of those, "Unfortunatley we can't do anything about that or put anything back in your dock, but give us your address and we'll send you a pack of cards." I will scream!
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Old 09-25-2008, 04:59 PM   #7
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

You should log out and in but if that doesnt work I would call Ganz.
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Old 09-25-2008, 05:01 PM   #8
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

I still have all my items... nothing wrong with my account. Maybe it's just a glitch.. but I would still change her password incase.
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Old 09-25-2008, 05:04 PM   #9
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

or you should email them
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Old 09-25-2008, 05:05 PM   #10
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Default Re: SOMEONE HELP PLEASE! something is SERIOUSLY WRONG with my sister's account!!!!!!

I would've said somebody hacked you, but it happened to another person too.... hmm..... I don't know what's going on!
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