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Old 03-19-2009, 07:35 PM   #1
jdodo
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Exclamation Answered: SOMEONE HELP!!!!!!!!

when i adopted my grey langur he secret LETTERS didn't show up so i pushed the back button and reentered my secret code and this message that says that the secret code had been used so i checked one more time before filled out the form and it was there but it was under my lewises name (i named it ryan) and my lewis didn't show up
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Best Answer - Posted by COWS4YOU
try logging out and clearing your cache/cookies, then logging back in. If that doesn't help any, then call Ganz. I had this happen to me before (this was wayyy before all these adoptions problems currently going on) and that is what worked for me. Hope you see Ryan soon
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Old 03-19-2009, 07:36 PM   #2
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Default Re: SOMEONE HELP!!!!!!!!

I'm so sorry that happened! I would definitely give Ganz a call in the morning and good luck!!!
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Old 03-19-2009, 07:38 PM   #3
derrie100
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Default Re: SOMEONE HELP!!!!!!!!

Try asking Ganz about it, I've heard of a few problems with adoptions recently, so I hope it all works out for you.
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Old 03-19-2009, 07:41 PM   #4
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Default Re: SOMEONE HELP!!!!!!!!

As previous posters mentioned, I would call Ganz about your problem. Recently, there have been many more adoptions issues, so I'm sure your not alone. Remember to save yoru reciept, your secret code, you Webkinz' tag, and, of course, your Webkin.

I hope everything works out!

~puppies
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Old 03-19-2009, 08:21 PM   #5
dawns37
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Default Re: SOMEONE HELP!!!!!!!!

I am so sorry that happened to you ,that has happened to me once and I panicked ,I would call like everyone else said and i wish you the best!
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Old 03-20-2009, 06:39 AM   #6
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Default Re: SOMEONE HELP!!!!!!!!

I would try to og out and log back in, and if that doesn't work, contack Ganz. It may be a lot of people having this glitch, or just you. You could ask them. Hope I helped!


~HarryPotterFreakazoid
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Old 03-20-2009, 06:45 AM   #7
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Default Re: SOMEONE HELP!!!!!!!!

if i were you i'd log out and call ganz, like everyone else said :]
i'd also hold off on adopting other webkinz

im so sorry this happened to you, but i'm sure a call to ganz can resolve it :]
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Old 03-20-2009, 06:51 AM   #8
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Default Re: SOMEONE HELP!!!!!!!!

try logging out and clearing your cache/cookies, then logging back in. If that doesn't help any, then call Ganz. I had this happen to me before (this was wayyy before all these adoptions problems currently going on) and that is what worked for me. Hope you see Ryan soon
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Old 03-20-2009, 09:08 AM   #9
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Default Re: SOMEONE HELP!!!!!!!!

Try what Cows4you suggested..if it doesn't work...you should call GANZ at 1866WEBKINZ.
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Old 03-20-2009, 09:14 AM   #10
what is going on
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Default Re: SOMEONE HELP!!!!!!!!

Try as Cows suggested. Clear your Cache and REstart your computer. If that doesn't work, then definiatly call GANZ!
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