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Old 01-27-2010, 04:31 AM   #1
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Default Unanswered: Someone has used my code! :'(

I tried to enter my pet on to my account, but it said the code was already used!!!!! I sent ganz the report and everything but can i be sure they will fix it????
Luvthepandas is offline Female
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Old 01-27-2010, 05:47 AM   #2
I love my FAMILY
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Default Re: Someone has used my code! :'(

It is good that you contacted Ganz, they will replace it for you. It has happened to my daughter also and Ganz will give you another code. So don't worry.
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Old 01-27-2010, 06:00 AM   #3
ishing ....
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Default Re: Someone has used my code! :'(

Yes they will. You will be sent an email asking that you mail them the original code, along with proof of purchase, your Username, the Account Holder and a Return Address. They have to investigate what happened so it'll take a while before they send you a new code.

At least, this was my experience. It took about four or five weeks.

Make sure you keep a photocopy of everything before mailing originals, just in case.
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Old 01-27-2010, 11:52 AM   #4
ell, Hello
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Default Re: Someone has used my code! :'(

I am so sorry that this has happened to you. I believe that Cupcake Joy and Ranger are absolutely right. Make sure you copy all the info and answer all Ganz questions. I find that the customer service reps are usually pretty nice and helpful! Good luck!
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Old 01-27-2010, 12:22 PM   #5
ʎʞɔɐʍ ɐp sı ɯoɯɹǝʞɔo
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Default Re: Someone has used my code! :'(

oh I am sorry that happened to you.

rest assured that doing the right thing always prevails eventually.

tho it may take a little longer than we might like.

Congrats on the new pet!!!
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Old 01-27-2010, 06:36 PM   #6
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Default Re: Someone has used my code! :'(

ok, thanks guys, i feel better now!
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Old 01-27-2010, 06:44 PM   #7
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Default Re: Someone has used my code! :'(

Don't worry, they will replace the code for you!
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Old 01-27-2010, 06:59 PM   #8
e are wacky!
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Default Re: Someone has used my code! :'(

This happened to me with a Signature Pet. I sent the email. They sent email back stating I had adopted it with ID blah-blah, which was NOT my ID. I called them. They asked me where I bought it, did I have the tag and just a whole bunch of questions to make sure I was being honest. They gave me a new code over the phone. It is a pain, but it should not be a problem. If you have to call them, just have the tag and store receipt in front of you. They need to keep track of what stores/addresses they have problems with.
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Old 01-27-2010, 07:02 PM   #9
PEEP!
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Default Re: Someone has used my code! :'(

Yes make sure you call. Or if you're under 18 have a parent call. This way it will get fixed as fast as possible.
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Old 01-27-2010, 07:02 PM   #10
Wacky and
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Default Re: Someone has used my code! :'(

I hope they ban the person that stole your code!
Because even if they guessed your code they did steal it!!!
Sorry that happened to you!
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