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Old 11-06-2008, 04:10 PM   #1
liam526
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lissasue12101 is an unknown quantity at this point

Default Unanswered: Somebody Please Help Me!

Ok, I just won my first cash cow torphy, I went to place it on a pedestal in the game room, but I missed and it's sitting on the floor. My problem is that I can not pick it up, move it, or remove it. Does anyone know what is going on? I have tried leaving the room and coming back. I have tried logging out of WW, and restarting my computer. It will not budge. It looks kind of silly and out of place on the floor...

Any advice would be greatly appreciated.

Thanks,
Lissa

lissasue12101 is offline Female
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Old 11-06-2008, 04:11 PM   #2
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Default Re: Somebody Please Help Me!

It means it is stuck.

They fix themselves after a week or two. Or you could contact Ganz and let them know.
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Old 11-06-2008, 04:18 PM   #3
liam526
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lissasue12101 is an unknown quantity at this point

Default Re: Somebody Please Help Me!

Thank you, I guess I will just wait it out. From what I have heard it is difficult to get help from Ganz, and I don't want to bother them for just a trophy, they have bigger things to work on.
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Old 11-06-2008, 04:44 PM   #4
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Default Re: Somebody Please Help Me!

Mine did exactly the same. I called Ganz and asked them to move it and they did.
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Old 11-06-2008, 04:46 PM   #5
Asacardimus
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Default Re: Somebody Please Help Me!

I expect that I will need to call them as a bunch of different things that go on tables are stuck. However, I did fix two myself. I took the table they were supposed to be on out of the room for about a week and brought it back, put it where it had been and the items worked again. No idea why. Hasn't been as effective for some others though, so may have to bite the bullet and call Ganz...
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Old 11-06-2008, 04:49 PM   #6
loony9083
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Default Re: Somebody Please Help Me!

View Post Originally Posted by lissasue12101
Thank you, I guess I will just wait it out. From what I have heard it is difficult to get help from Ganz, and I don't want to bother them for just a trophy, they have bigger things to work on.
i get one certain item stuck all the time and i do the customer service thru WW under stuck item and it is always in my dock the same day. i wrote this morning and it's back, sometime between the time i wrote and 3pm. so i would write them so you won't have to wait.
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Old 11-06-2008, 04:54 PM   #7
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Default Re: Somebody Please Help Me!

Sometimes glitches don't fix themselves, sometimes they do. Contact Ganz through Customer Service, near the log in button, under the topic "Something is stuck." You will need to give them your username and one of your pet's secret codes, and you will need to tell them what object is stuck, and in which room (name on the map, or number if unnamed). Best of luck!!!!!!
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Old 11-06-2008, 05:40 PM   #8
i know what it is!
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Default Re: Somebody Please Help Me!

Here is the link for contacting Ganz to get them to put it into you dock, That happened to me with my anniversary trophies.
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Old 11-06-2008, 05:58 PM   #9
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Default Re: Somebody Please Help Me!

Hi,

A stuck items glitch like this is pretty common. Here is guide that you should try and follow to see if your items becomes unstuck.
http://www.webkinzinsider.com/forum/...m-t380551.html

If not, you can fill out this form, and the folks at Ganz will get the items back into your dock.
http://customerservice.webkinz.com/cs/us_en/ss.php

Good luck!
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Old 11-06-2008, 06:11 PM   #10
arm and fuzzy
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Default Re: Somebody Please Help Me!

I would fill out the "My item is stuck" form.
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