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Old 03-20-2009, 10:12 AM   #1
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Default Unanswered: Somebody Please Help Me! **Nevermind, problem solved :D**

Hello! Thanks for clicking...

I just adopted my 15th pet, and I didn't get a superbed box! Can anybody tell me how to get it?

Last edited by RetroBean; 03-20-2009 at 02:15 PM..
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Old 03-20-2009, 10:23 AM   #2
auntiee2
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Default Re: Somebody Please Help Me!

Hi RetroBean,

Try following these steps:

1.) go to customer support
2.) click comments and suggestions
3.) then click our question doesn't appear above

Fill out the form telling them you didn't get your super bed You should get an e-mail with a phone # so you can talk to a person.

Hope this helps and you get your bed.
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Old 03-20-2009, 10:28 AM   #3
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Default Re: Somebody Please Help Me!

At the risk of showing the entire community how flighty I can be, I will share with you a short story.

Last night I adopted Chinook:

Click the image to open in full size.

I searched my dock for that box-even logged in and out and nothing...

I searched again, my heart thumping wildly in my chest....

I have a LOT of items in my dock-and it wasn't ANYWEHRE with any of my "objects."

I took a deep breath, and then started from the beginning...there, tucked neatly in FRONT of the food was the box--apparantly the boxes don't go by the objects (I don't adopt much so I didn't know that)...

Thought I'd share in case you did the same thing I did...good luck!
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Old 03-20-2009, 10:32 AM   #4
marnabear
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Default Re: Somebody Please Help Me!

Gifts such as superbed boxes and the blue adoption box always go first in your dock. Are you sure this is your 15th pet? And did you load your dock after your pet appeared? You also have to open your pet's specific gift box in order to get the superbed box, but I imagine you knew that already.
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Old 03-20-2009, 10:33 AM   #5
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Default Re: Somebody Please Help Me!

I am guessing that Dragon bird says 'Search through your entire dock.' I have had that happen, too and I just searched my entire Dock and found it. Log out and log back in and go to the room where your new pet is. Then open up your storage dock. It is possible there was just a delay in getting it to your dock. Hopefully that works.
And as Marnabear says...have you checked in your pet gift? That is where it should be.
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Old 03-20-2009, 10:52 AM   #6
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Default Re: Somebody Please Help Me!

Yes, I have searched through my entire dock, logged out, then in, and have opened my pet gift box. I received my extra blue box, but not my gold one.

Any more suggestions?
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Old 03-20-2009, 11:18 AM   #7
Rainribbon
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Default Re: Somebody Please Help Me!

Have you checked your "about me" page to be sure it is your 15th pet? You should not get an extra blue box at the same time as a superbed box.
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Old 03-20-2009, 11:30 AM   #8
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Default Re: Somebody Please Help Me!

Yup, it's my fifteenth... Weird...

I've sent an email to Ganz, hopefully they'll respond

Thanks for everyone's help!
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Old 03-20-2009, 11:58 AM   #9
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Default Re: Somebody Please Help Me!

View Post Originally Posted by RetroBean
Yup, it's my fifteenth... Weird...

I've sent an email to Ganz, hopefully they'll respond

Thanks for everyone's help!
Good luck! I hope they'll answer!
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Old 03-20-2009, 12:09 PM   #10
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Default Re: Somebody Please Help Me!

Thanks! I hope so too!
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