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Old 02-06-2008, 01:23 PM   #1
webguy88
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Default Unanswered: Somebody please help!

Aleight, when I adopted my Lil' Golden retreiver last month, I went into the room where it showed him when you first adopted him (my studio room). Soooo... when I go into the room, the entire screen just flashes blue! It doesn't load or anything! It freezes up compeltely and I have to log out! I've tried this on 5 different computers, but nothing seems to work! Could somebody please help? Thanks for your time =]:gr:
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Old 02-06-2008, 02:44 PM   #2
okey dokey artichoky
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Default Re: Somebody please help!

I have no idea, Have you tried clearing your cache (ie cookies, browser history, temp internet files?)
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Old 02-07-2008, 11:47 PM   #3
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Default Re: Somebody please help!

Nope, that didn't work, but thanks for your help!

I even tried it on Mozilla Firefox... nothing worked... can someone please help me?
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Old 02-08-2008, 12:08 AM   #4
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Default Re: Somebody please help!

Unfortunatly that's a glitch, I had it myself a while back. You'll need to send an e-mail to Webkinz and let them know you can't load your room... can you load other rooms? If so, then just tell them the name of the room you can't load. Good Luck.
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Old 02-08-2008, 12:16 AM   #5
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Default Re: Somebody please help!

yeah its a glitch and we here have had it too, go as MamaWolf said!`thats the way the we handled it and they got it fixed!~ Sorry that u are having the trouble , hope that they fix it soon, I know that it drives ya nuts not to be able to do what you want , cause the room won't load... WE WENT CRAZY!!!!!!
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Old 02-08-2008, 09:35 AM   #6
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Default Re: Somebody please help!

That happened to my friend. To fix it she emailed ganz and they went in and fixed it for her.
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Old 02-08-2008, 10:21 AM   #7
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Default Re: Somebody please help!

Thanks a bunch, guys! Yeah, my other rooms work. It's odd, because whenever I enter it, it loads my studio and I exit out my studio, and the screen goes blue.

Does anyone know where I can find their email address?
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Old 02-08-2008, 11:51 AM   #8
okey dokey artichoky
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Default Re: Somebody please help!

I think it is support@webkinz.com
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Old 02-08-2008, 06:39 PM   #9
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Default Re: Somebody please help!

Yea that is a glitch it stinks just e-mail them.

:rdr:
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