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Old 11-14-2007, 04:01 PM   #1
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CoolKinzMama is an unknown quantity at this point

Default Unanswered: Somebody please HELP!!!

I just purchased the Egyptian Column and got looged out as the purchase was going through. When I logged back in my kinzcash was gone but I don't have the item. I know I've heard of people calling Ganz before...can someone give me the number or tell me where to find it?

I've tried loggin out and in - sooooo many times. I'm sooooooooo upset.
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Old 11-14-2007, 04:12 PM   #2
cutiehippo06
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Default Re: Somebody please HELP!!!

here is the phone number... but you need to be 18 years or older to call but here is the number:
1-866-932-5469. i hope this helps...

-madisonstone1
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Old 11-14-2007, 05:25 PM   #3
Webkinz :)
lindsykinz is an unknown quantity at this point

Default Re: Somebody please HELP!!!

well you can call them or you can email them it is on webkinz. there is a commlent box in the newz paper!!!!!!!!!!!
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Old 11-14-2007, 06:04 PM   #4
Pandababee
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pandababee will become famous soon enough

Default Re: Somebody please HELP!!!

Well Ganz hasn't been able to do anything! PEople have e-mailed and the same e-mail comes up that says they can't help if it an item is lost or stolen ( something like that)
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Old 11-14-2007, 08:23 PM   #5
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Default Re: Somebody please HELP!!!

Thanks. I found a number and was able to leave a message. I had to laugh at myself...I'm so upset over the loss of my daughters 8,000 in kinzcash. I was reading a thread earlier about being addicted to WW, and this may prove that I am too.

I have heard that they can't/won't help for missing items and then I've heard a few stories where they (I mean Ganz) did. So I guess we"ll see which category we (me and my daughter - the younger one) fall into.

Thanks for the help. I'll let you know what happens.
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Old 11-14-2007, 08:30 PM   #6
Webkinz :)
crysmoulton is an unknown quantity at this point

Default Re: Somebody please HELP!!!

You can try emailing tech support at: support@webkinz.com, they should be able to put the column in your dock.
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Old 11-14-2007, 08:41 PM   #7
Lil Kinz
webkinzqueen2245 is an unknown quantity at this point

Smile Re: Somebody please HELP!!!

G to customer support and click Something is lost or stolen, it will say something like that, then enter all the info they need, hope this helps!
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Old 11-17-2007, 02:31 AM   #8
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Default Re: Somebody please HELP!!!

Ganz called me back, and we got our stuff back!!! He said that the items were in the account "somewhere" and it was easy enough for him to redirect it into the dock. I also had him fix the stuf items in my older daughters account.

He had to laugh when I told him that he was "our hero!" LOL
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Old 11-17-2007, 03:03 AM   #9
Very random
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adorcfish is just really niceadorcfish is just really nice

Default Re: Somebody please HELP!!!

I had the same thing happen the other day. I wonder how many times a day they get called heros because I said the same thing.
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Old 11-17-2007, 06:28 AM   #10
Webkinz :)
zennyboy is on a distinguished road

Default Re: Somebody please HELP!!!

once I was selling a chair and it sold my crown of wonder and did NOT give me ANY money
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