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Old 01-01-2009, 09:35 AM   #1
MysticRDS
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Question Unanswered: (SOLVED) What is the best way to contact Ganz?

Like most people I did not receive my POM loot bag. I know that this has been a problem for some time and I was wondering what is the best way to contact Ganz and get my POM loot.
Thank you in advance for any help.

Last edited by danathorn; 01-01-2009 at 03:36 PM..
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Old 01-01-2009, 09:41 AM   #2
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Default Re: What is the best way to contact Ganz?

I called last month after I did not get 2 POTM Bags.. The fist was on the first or second of the month.and the second was on the 10th...I hham sorry but I have no idea what to do if they do not return our calls...Taking a screen shot helps for those who they call back...Good luck I wouuld call and I hope it works out and you get your loot
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Old 01-01-2009, 09:44 AM   #3
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Default Re: What is the best way to contact Ganz?

http://customerservice.webkinz.com/cs/us_en/csg.php

Fill out the information here. Whenever I have a problem, they always help through this. Make sure you don't have a block set up on your e-mail, because if they need to contact you, it will be blocked!

Hope this helps.
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Old 01-01-2009, 09:45 AM   #4
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Default Re: What is the best way to contact Ganz?

I've heard that the best way to contact Ganz is to call them because if you e-mail them, it usually gives you an automated response.
This thread has Ganz's e-mail address and phone number: http://www.webkinzinsider.com/forum/ganz-telephone-number-t247012.html
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Old 01-01-2009, 10:10 AM   #5
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Default Re: What is the best way to contact Ganz?

Ah, GANZ suggests that you wait about a week into the first month to adopt the POTM, that's probably why you didn't get your loot bag.

This thread has Ganz's phone number:
http://www.webkinzinsider.com/forum/...r-t247012.html

and they suggest not to e-mail them, the explanation is in there.

And this thread shows you can help you get your POTM loot bag if you didn't get it:
http://www.webkinzinsider.com/forum/...g-t435468.html

Hope this helps!
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Old 01-01-2009, 02:05 PM   #6
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Default Re: What is the best way to contact Ganz?

This link should help you.
http://www.webkinzinsider.com/forum/...r-t247012.html

Its better to call Ganz instead of emailing them. If you email them you will get an automatic response back.

Last edited by Isk8er; 01-01-2009 at 02:07 PM..
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