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Old 12-25-2008, 06:14 PM   #1
pinkywinky32
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Exclamation Unanswered: (SOLVED) HELP HELP PLEASE!!!! Someone!

Oh my gosh
I just opened my christmas box and I got all my items
I put the Arte plush in my room, decided I didn't like where I put it, so I pressed delete (I wanted to put it in a diferent room, so I had to put it in my dock) and the item was gone. No where in my room. Not in my dock. Nowhere. What can I do? Its gone!



EDIT: I called them and got it back! Yay!

Last edited by danathorn; 12-26-2008 at 03:14 PM.. Reason: typo then........ SOLVED
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Old 12-25-2008, 06:20 PM   #2
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Default Re: HELP HELP PLEASE!!!! Someone!

it is probably a glitch.... log out and then back in again... it should be in your dock.

let us know what happens.
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Old 12-25-2008, 06:23 PM   #3
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Default Re: HELP HELP PLEASE!!!! Someone!

View Post Originally Posted by miss spots
it is probably a glitch.... log out and then back in again... it should be in your dock.

let us know what happens.


I just tried that. It doesnt work! My toy is still missing! Oh no! Logging back in doesn't do anything, is there no solution?

Last edited by pinkywinky32; 12-25-2008 at 06:31 PM..
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Old 12-25-2008, 06:23 PM   #4
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Default Re: HELP HELP PLEASE!!!! Someone!

glitch, log out and log back in see if it returned.
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Old 12-25-2008, 07:02 PM   #5
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Default Re: HELP HELP PLEASE!!!! Someone!

Nope.....didn't work.....any other advise?
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Old 12-25-2008, 07:05 PM   #6
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Default Re: HELP HELP PLEASE!!!! Someone!

Wait a day.
If not, call Ganz maybe, and let them know there was a fluke.
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Old 12-25-2008, 07:05 PM   #7
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Default Re: HELP HELP PLEASE!!!! Someone!

The only other thing to do is maybe clear your temp internet files and also your cache and then relog. Sometimes moving from room to room or switching pets triggers the system. If it's still not there in the morning, call Ganz!
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Old 12-25-2008, 07:11 PM   #8
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Default Re: HELP HELP PLEASE!!!! Someone!

I have cleared my cache-----logged out and back in-------finally turned my computer off and back on. If this doesn't work you will have to call Gantz.
Try to note the time, account, and room you did the procedure in. Any information will help Gantz.
Did you see if it was in another room. I had that happen once.
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Old 12-26-2008, 02:24 PM   #9
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Default Re: HELP HELP PLEASE!!!! Someone!

I have like 73 rooms so...... It would be hard! I checked this morning.....not there
nowhere
oh no
I did email GANZ, and I am awaiting a reply.




EDIT: I got an email back saying they didn't get the information!
And I should fill out a form! When I looked under Missing Item, it told me someone knew my passoword. It disapeared before my eyes! I clicked delete, and it seemed like it would be in my dock, but it wasn't there or in the room. Plus, no one knows my password!

Last edited by pinkywinky32; 12-26-2008 at 02:41 PM.. Reason: OH NO IT DIDNT WORK
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Old 12-26-2008, 02:27 PM   #10
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Default Re: HELP HELP PLEASE!!!! Someone!

Oh I was going to say perhaps it was still in your room and never got removed-- I see you checked already and it was not there- I hope you can work it out and get one
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