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Old 05-29-2009, 02:55 PM   #1
ImaC-H-R-I-S-T-I-A-N
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Exclamation Unanswered: :( so very sad. ACCOUNT WIPED OUT!

everything on my webkinz account is gone. I just adopted my webkinz Dolphen 2 minutes ago and the present isnt even in my dock. my house is empty not 1 peice of furniture.. I am so so so so so so so so so so so so so so so so so so so so so so so so so so so so so so so so so sad.I am making a river of tears. anyone know why this tradgicy happend?
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Old 05-29-2009, 02:57 PM   #2
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Default Re: :( so very sad. ACCOUNT WIPED OUT!

Ok don't panic...............clear your cache and history then re start your computer if this does not help CALL GANZ .............good luck
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Old 05-29-2009, 03:00 PM   #3
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Default Re: :( so very sad. ACCOUNT WIPED OUT!

Ok, first off, calm down! It does not sound like your being hacked or anything. It could just be a glitch. Try restarting your computer. That might help. You could try contacting Ganz as well. This has happened to a lot of people, not just you. So no worries! I hope you get your account back to normal!
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Old 05-29-2009, 03:00 PM   #4
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Default Re: :( so very sad. ACCOUNT WIPED OUT!

Have you logged out and back in?
If that doesn't change anything you should clear and cache and cookies and then close your browser and restart your computer.
If everything is still not there then you should call Ganz.
Hope you get it fixed.
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Old 05-29-2009, 03:00 PM   #5
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Default Re: :( so very sad. ACCOUNT WIPED OUT!

lemony is right, if that doesn't correct the problem then call... the number is 1-866-932-5469. Good luck!
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Old 05-29-2009, 03:01 PM   #6
Slytherin for this
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Default Re: :( so very sad. ACCOUNT WIPED OUT!

Yes, you need to clear your cache and history. Then re-start your computer. If that doesn't work cal, not E-mail, but CALL Ganz. If it's not a hacker then they should be able to re-store everything. It doesn't sound like a hacker though because of your president thing. Good luck!!!
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Old 05-29-2009, 03:01 PM   #7
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Default Re: :( so very sad. ACCOUNT WIPED OUT!

It is most likely a glitch. Don't cry, I know you are very upset but you will get everything back. Try logging out and back in. If that doesn't work clear your cache, on IE look for tools in the upper right corner, click Internet options, delete temporary files clickOK Good Luck
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Old 05-29-2009, 03:02 PM   #8
ImaC-H-R-I-S-T-I-A-N
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Default Re: :( so very sad. ACCOUNT WIPED OUT!

thanks so much. I was so so worried. I am so glad wi has such nice people to help me!
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Old 05-29-2009, 03:02 PM   #9
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Default Re: :( so very sad. ACCOUNT WIPED OUT!

usually if everything disappears at once it is probably not a hacker.
Once that happened to my sister's room, it hada bout 20 items in it

log out and back in
clear your cache

if all else fails, have your parents call ganz (or you)
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Old 05-29-2009, 03:04 PM   #10
doglove224
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Default Re: :( so very sad. ACCOUNT WIPED OUT!

log in and out and look again
the nothing in the room always happens to me dont worry
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