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Old 07-17-2011, 08:59 AM   #1
Alexa Styles!:)
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Default Unanswered: This is so important too my friend!!!!!

Okay Hi Guys this is so Major!!! My friend can't get into her Webkinz!!!! Someone has hacked her account and she has the right user name (because she has typed it in right and she knows it and we can't change our user names on WW so it has to be a password issue)!!! So if any staff have her password please please let me know. I have already E-Mailed Webkinz about this issue and so thanks a lot!!
Thanks for your time (My friend will greatly appreciate this).,
Kirsty
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Old 07-17-2011, 09:06 AM   #2
noomch
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Default Re: This is so important too my friend!!!!!

you're talking about a WW account, not a WI account, true?
because none of the WI staff can change her WW password.
if she has her her pet's code, she can reset her password in the main login page. if she lost it, she cannot do anything besides writing ganz an email and hoping they will help.
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Old 07-17-2011, 09:34 AM   #3
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Default Re: This is so important too my friend!!!!!

View Post Originally Posted by mentos
you're talking about a WW account, not a WI account, true?
because none of the WI staff can change her WW password.
if she has her her pet's code, she can reset her password in the main login page. if she lost it, she cannot do anything besides writing ganz an email and hoping they will help.
Yes, this is correct. Make sure caps lock isn't on, and reset the password with your pet's secret code. It's really the only thing you can do, WI has no power over Webkinz World.
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Old 07-17-2011, 11:55 AM   #4
Alexa Styles!:)
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Default Re: This is so important too my friend!!!!!

Thank you guys! This means so much to my friend.
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Old 07-17-2011, 02:53 PM   #5
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Default Re: This is so important too my friend!!!!!

Have her use her Secret Code. =)
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Old 07-17-2011, 03:04 PM   #6
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Default Re: This is so important too my friend!!!!!

If she still has problems, she can contact Ganz and they can change her WW username so she can't be hacked again
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Old 07-17-2011, 03:43 PM   #7
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Default Re: This is so important too my friend!!!!!

View Post Originally Posted by kcbkat
If she still has problems, she can contact Ganz and they can change her WW username so she can't be hacked again
Yes, this is a good point. There is the wiki page on it to contact Ganz: http://www.webkinzinsider.com/wiki/Contact_Ganz. This link (http://www.webkinzinsider.com/forum/f131/passwords-secret-codes-~-keep-safe-704055/) has some good suggestions to create a strong password to help it, so it would be harder to guess. I hope you friend gets it fixed!
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Old 07-17-2011, 03:58 PM   #8
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Smile Re: This is so important too my friend!!!!!

Everyone has given your friend great advice. I'm sure ANY of her Webkinz pet codes can be used to reset the password. If not, call Ganz tomorrow morning. They open at 9 AM EDT. The person calling has to be over 18 y.o.
Good luck.
Please let us know what happens.

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Old 07-17-2011, 04:22 PM   #9
FIA
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Default Re: This is so important too my friend!!!!!

Quote:
So if any staff have her password please please let me know.
Webkinz Insider is not an official Webkinz site. The staff here does not have any access to WW accounts.

Please contact Ganz directly for help with the account.

--> Contact Ganz - Webkinz Insider Wiki
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