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Old 01-08-2009, 08:16 AM   #1
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Default Unanswered: site down for maintainence

I have not been able to access webkinz for 2 days. Where you would log in it says that the site is temporarily down for maintainence but this has been way too long. How can I contact ganz or what can i do. This is driving me crazy.
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Old 01-08-2009, 08:18 AM   #2
kcdavidson
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Default Re: site down for maintainence

It shouldn't be down. I haven't had any trouble. Try refreshing everything and logging on.

Good luck
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Old 01-08-2009, 08:30 AM   #3
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Default Re: site down for maintainence

I just tried all 3 Asian, Euro and American and all three logged on fine... Actually pretty fast... Maybe you should try restarting your computer... If that doesn't work once you get the regular Webkinz Home Page click on customer service then try logging in from there. (That one has worked for me)... If all else fails contact GANZ to have them help get you back in... E-mail them from the Customer Service link or give them a call...(FYI it is taking them a wicked long time to return calls right now)... Good Luck!!! I know how I get when I have my Webkinz withdrawals so be strong!!! (LOL) Do a lot of posting here on WI!!! PEACE!
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Old 01-08-2009, 08:32 AM   #4
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Default Re: site down for maintainence

kcdavidson is right, WW was down for everyone for a few hours yesterday while they added the new game and room theme, but since then, it should have been accessable. I don't know what to tell you to do, other than email them. Good luck.
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Old 01-08-2009, 08:52 AM   #5
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Default Re: site down for maintainence

My DW's computer had this problem one time and I fixed it by clearing her cache. Here are Ganz's instructions for how to clear your cache:

Quote:
If you have been told to clear your cache files and do not know how to do it, please look below to find your browser and then follow the instructions about how to clear your cache files. Please note: Dial-up users SHOULD NOT attempt to clear their cache as it may create complications when trying to log back into Webkinz World.
AOL:
  • From the 'My AOL' menu, on the AOL toolbar, Click 'Preferences', then Click 'WWW'
  • Look for the 'Temporary Internet Files'
  • Click 'Delete Files', and then click 'OK'

Internet Explorer 6:
  • At the top in the pull-down menus (File, Edit, Tools etc.), click Tools, then 'Internet Options'
  • This brings up a dialog with 6 tabs across the top (General, Security, Content...)
  • Click 'General; then look for 'Temporary Internet Files'
  • Click Delete Cookies. Then click 'OK'.
  • Click 'Delete Files', then (if it appears, check off 'Delete all offline content', then click 'OK'
  • Click 'OK' again and this should clear all cached pages

Internet Explorer 7:
  • From the Tools menu, select Internet Options
  • Choose the General tab
  • Under Browsing history, click Delete
  • Next to "Temporary Internet Files", click Delete files
  • Click Close, and then click OK to exit.

Netscape:
  • Up top in the pull-down menus (File, Edit, etc.), click Edit, then 'Preferences'
  • Find 'Advanced'. Click the sign in front of the word, 'advanced'
  • You'll see 'Cache, Proxies, etc...'
  • Click 'Cache'
  • On the right you'll see buttons labeled 'Clear Memory Cache,' and 'Clear Disk Cache'
  • First, click 'Clear Memory Cache'. When the “?” dialog appears click 'OK'
  • Click 'Clear Disk Cache', when the “?” dialog appears, click 'OK'.
  • Click 'OK' again to close the Cache Dialog box.
  • This will clear all old info from your browser and the error should be finished.

Firefox:
  • Click Tools and select Options
  • Click the Privacy icon
  • Click Clear Now in the Private Data area
  • Click OK
  • Exit and re-launch the browser.

Clearing Cache on Safari 1.0 / Safari 2.0 for Macintosh OS X:
  • From the Safari menu click on ‘empty cache’
  • When asked if you want to empty the cache? Click on empty
  • Once that's done, from the safari menu click on "preferences"
  • From the Security dialog box, select "bookmarks"
  • Click on "Show Cookies"
  • A list will show up with all the cookies left on the computer.
  • Select "Remove all"
  • Once they are removed, Click "Done"
  • Close down Safari to get back to your desktop
  • Re-launch Safari and log back into Webkinz.
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