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Old 02-21-2009, 09:55 AM   #1
hyIsMyRideBroken?
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Default Unanswered: Silver Key

I just got my second set of five silver keys from the Magical Forest and when the screen loaded it errored out and I didn't get to choose a prize like I did last time.

The only way I could see to send in a ticket was through the "stuck" customer service portion though I don't believe this is really the right place. Any advice about this would be great.

Thanks in advance
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Old 02-21-2009, 10:08 AM   #2
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Default Re: Silver Key

I would help if I could but, I don't even know how to get keys.
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Old 02-21-2009, 10:10 AM   #3
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Default Re: Silver Key

Maybe the next day try to click on the door? Or call GANZ?
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Old 02-21-2009, 10:14 AM   #4
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Default Re: Silver Key

Gee...that really is a stinker. I am sorry. BUT, you can try the link for 'Our Question does not appear above.' and they will actually get to you a LOT faster. You will get an automated response, but they will get back to you after.
Here is that link.
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Old 02-21-2009, 10:17 AM   #5
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Default Re: Silver Key

I thought it was after you completed all the keys you got to select, I have collected keys and never got to select after a section was done, so you get to pick after 5, 10, 15?

Interesting!
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Old 02-21-2009, 10:19 AM   #6
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Default Re: Silver Key

View Post Originally Posted by Peanut958
I thought it was after you completed all the keys you got to select, I have collected keys and never got to select after a section was done, so you get to pick after 5, 10, 15?

Interesting!
I am with peanut on this one! I thought you had to collect all 15 silver keys for a prize!

If it's different, please let us know!
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Old 02-21-2009, 11:28 AM   #7
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Default Re: Silver Key

View Post Originally Posted by webkinzlover952
I would help if I could but, I don't even know how to get keys.
Keys are in Woodland Wonders, and you have to purchase a figurine to access this part of the Magical Forest. I don't know if this was what you were asking or not!

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Old 02-21-2009, 02:54 PM   #8
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Default Re: Silver Key

Try contacting GANZ at (1800) WEB-KINZ.
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Old 02-21-2009, 06:58 PM   #9
hyIsMyRideBroken?
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Default Re: Silver Key

I'm not completely sure about the keys, but once when I had five silver I was able to choose a prize...was I not supposed to be able to do that? lol

Thanks for the help, I'll try the contact info
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Old 02-21-2009, 07:01 PM   #10
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Default Re: Silver Key

I just checked. You have to have all 15 to get a prize. You actually got lucky! LOL
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