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Old 01-16-2008, 10:04 PM   #11
Huskfan
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webkinzgirl24's Avatar
webkinzgirl24 is a glorious beacon of lightwebkinzgirl24 is a glorious beacon of lightwebkinzgirl24 is a glorious beacon of light

Default Re: Signed in and everything is gone!

I think it is fun playing here as well. Hopefully all this
gets resolved by tomorrow.
webkinzgirl24 is offline Female
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Old 01-16-2008, 10:07 PM   #12
Lil Kinz
ballerina butterfly is an unknown quantity at this point

Default Re: Signed in and everything is gone!

I posted earlier today that the same thing happened to my daughter's account, too. Please let us know if you hear anything from Ganz. I sent an email to their support, but it usually takes a long time to hear back from that!
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Old 01-16-2008, 10:08 PM   #13
xshel1y22
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xshel1y22 is on a distinguished road

Default Re: Signed in and everything is gone!

i would call ganz them, i'm sorry for your loss =(
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Old 01-16-2008, 10:12 PM   #14
Webkinz :)
smileycat3307 is an unknown quantity at this point

Default Re: Signed in and everything is gone!

Going to bed, I will let you'll know in the morning, Thank you all!
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Old 01-16-2008, 10:13 PM   #15
Huskfan
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webkinzgirl24's Avatar
webkinzgirl24 is a glorious beacon of lightwebkinzgirl24 is a glorious beacon of lightwebkinzgirl24 is a glorious beacon of light

Default Re: Signed in and everything is gone!

My poor webkinz even lost the clothes they were wearing. What is going on here? I really hope they fix this soon. even my outdoor items are missing.
webkinzgirl24 is offline Female
Old 01-16-2008, 10:20 PM   #16
Ratqueen
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Default Re: Signed in and everything is gone!

Have you tried to clear your browser's cache? I've had very strange things happen after I hadn't done that for a long time. Doesn't cost anything to give it a try.
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Old 01-16-2008, 10:31 PM   #17
Huskfan
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webkinzgirl24's Avatar
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Default Re: Signed in and everything is gone!

View Post Originally Posted by Ratqueen
Have you tried to clear your browser's cache? I've had very strange things happen after I hadn't done that for a long time. Doesn't cost anything to give it a try.

I cleared by cache earlier thinking that was it but it wasn't. Thanks for the idea though.
webkinzgirl24 is offline Female
Old 01-16-2008, 10:39 PM   #18
Webkinz :)
keystone is an unknown quantity at this point

Default Re: Signed in and everything is gone!

Our accounts are empty too.

I think it has to be a glitch. It happened once before on one of our computers, but other computers - the site was just fine.

---------- keystone added 1 Minutes and 32 Seconds later ----------

Another reason - I think it is a glitich is that the W-shop is empty.

Last edited by keystone; 01-16-2008 at 10:39 PM.. Reason: Automerged Doublepost
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Old 01-16-2008, 10:58 PM   #19
Ratqueen
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Default Re: Signed in and everything is gone!

View Post Originally Posted by keystone
Our accounts are empty too.

I think it has to be a glitch. It happened once before on one of our computers, but other computers - the site was just fine.
Do you mean that the same account(s) showed up fine on one computer, but emtpy with another computer?? If that's the case, I don't know how it could have anything to do with a glitch on the site. More like a glitch with the computer/browser, or perhaps with your internet connection? Sometimes, the WW site comes up as a blank page with my cable connection, but works fine when I use my dial-up connection.
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Old 01-16-2008, 11:39 PM   #20
Webkinz :)
keystone is an unknown quantity at this point

Default Re: Signed in and everything is gone!

You are right - I guess I was thinking about the suggestion that someon gave about clearing caches (sp?)e

Right now - it's all 3 accounts - so I am thinking it's Ganz.

I also had a situation where one out of 3 accounts kept getting an error message . We couldn't get in for 17 hours.

---------- keystone added 36 Minutes and 4 Seconds later ----------

Update of sorts -

When I log in from my laptop on all three accounts - the docks are empty.

I went and logged in on the PC and everything was fine.

Came back and restarted the laptop. Tried to log in and again - docks are empty or the loading W hangs on the screen.

Last edited by keystone; 01-16-2008 at 11:39 PM.. Reason: Automerged Doublepost
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