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Old 11-11-2007, 12:54 PM   #1
KTbear92
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Default Unanswered: Should I email or call Ganz?

I have a lost item (Playful Picture) and I really, really want it back =]. I've tried doing lots of things on my own to try and get it back, but none have worked. Should I email Ganz about my problem or call them? Which would be faster? I know I'd have to wait till tomorrow to do anything.. but still..
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Old 11-11-2007, 02:53 PM   #2
horseangel818
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Default Re: Should I email or call Ganz?

Yes you should email ganz Support@webkinz.com i think and then wait for there reply what did u loose
Old 11-11-2007, 06:57 PM   #3
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Default Re: Should I email or call Ganz?

I would suggest DONT contact them about that. Its custamor support. My best guest is they will say they cant help you. But if you must, email them at support@webkinz.com
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Old 11-11-2007, 07:55 PM   #4
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Default Re: Should I email or call Ganz?

My Playful Picture (POTM exclusive) went missing from my dock one day.. i have no idea how it got lost, but I'm thinking it may have been a glitch or something. I'll try emailing. Thanks for your input, guys!
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Old 11-11-2007, 07:58 PM   #5
Annalia24
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Default Re: Should I email or call Ganz?

I have had my frankenstine cap, scientist theme clock, and my golf cart dissapear.
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Old 11-11-2007, 08:01 PM   #6
KTbear92
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Default Re: Should I email or call Ganz?

View Post Originally Posted by Annalia24
I have had my frankenstine cap, scientist theme clock, and my golf cart dissapear.
So did you do anything about it?
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Old 11-11-2007, 08:01 PM   #7
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Default Re: Should I email or call Ganz?

You should try and contact them, but they might think you're lying just to get something.
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Old 11-11-2007, 09:10 PM   #8
Dew23
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Default Re: Should I email or call Ganz?

i think you should call ganz. someone could have hacked you account! did you tell your password to anyone??


this is domino. my dalmatian
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Old 11-11-2007, 09:12 PM   #9
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Default Re: Should I email or call Ganz?

i think they might think you are lying but i dont
ive lost money before
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Old 11-12-2007, 01:18 PM   #10
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Default Re: Should I email or call Ganz?

Calling is better than email, where you often get a form-letter reply. If you've tried logging
in and out and restarting your computer and
the items are still missing, then call if you
are over 18.
1-866-932-5469 code 2407
Good Luck!
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