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Old 06-25-2009, 02:59 PM   #11
hoa, honeyy!
Webkinz :)
 
CupcakexBadgirl's Avatar
CupcakexBadgirl is a jewel in the roughCupcakexBadgirl is a jewel in the rough

Default Re: Should I contact Ganz?!!

oh dear, that is a problem! i would be very upset! contact ganz asap!
CupcakexBadgirl is offline Female
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Old 06-25-2009, 03:01 PM   #12
Mo Ikai, onigai!
Webkinz :)
 
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Default Re: Should I contact Ganz?!!

OH NO! you should contact Ganz right away and if their not helpful letter the presednet on the company!
catspaws is offline Female
Old 06-25-2009, 07:21 PM   #13
-Alicia♥
 
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teaandpizza defies all odds
teaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all odds

Default Re: Should I contact Ganz?!!

She called Ganz, and they said their servers were down, but would try to fix the problem when the servers were working.
teaandpizza is offline Female
Old 06-25-2009, 07:36 PM   #14
:(
Gifted
 
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Default Re: Should I contact Ganz?!!

I'm am so sorry to hear this! I would most certainly contact Ganz, you have the proof you adopted your Golden on a Thursday, so you should be able to get your item. See what they can do and I hope you get your item back!

Good Luck!
Speedie <3
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Old 06-26-2009, 01:23 AM   #15
illiam has a bunny
Webkinz :)
 
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Default Re: Should I contact Ganz?!!

You should definently call Ganz. I've heard of this happening before with the pet of the month pets, and the Ganz rep could tell immediantly that the person never recieved their potm item. I'm having an issue with Ganz right now, because any clothes I put in my outfit catagories dissappears! Like my golden tuxedo!!!! I called today and got that and my hula outfit back, but the woman couldn't do more to help me. My advice is to call them, and explain that you were under the impression that a signature animal came with a signature item.....I bet they'll be able to help you! Good luck!
Bindidog is offline Female
Old 06-26-2009, 05:01 PM   #16
-Alicia♥
 
teaandpizza's Avatar
teaandpizza defies all odds
teaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all oddsteaandpizza defies all odds

Default Re: Should I contact Ganz?!!

View Post Originally Posted by speedieblonde
I'm am so sorry to hear this! I would most certainly contact Ganz, you have the proof you adopted your Golden on a Thursday, so you should be able to get your item. See what they can do and I hope you get your item back!

Good Luck!
Speedie <3
I think I have proof, and I still have it's code. So that's good...
teaandpizza is offline Female
Old 06-27-2009, 01:34 AM   #17
Make your own LUCK
Gift Guru
 
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funkyc63 invented the repfunkyc63 invented the repfunkyc63 invented the repfunkyc63 invented the repfunkyc63 invented the repfunkyc63 invented the rep

Default Re: Should I contact Ganz?!!

It happened to me too. I sent off an email to Ganz and when I logged back in it was in my dock. They either replied to it VERY fast or it just finally appeared in my dock. Either way I now have the gorgeous wardrobe.
funkyc63 is offline Female
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